Senior Knowledge

1 day ago

Manila, Metro Manila, Philippines Aboutus Ft Full-time ₱6 - ₱7 Contract

The Senior Process & Knowledge Specialist at Financial Times drives the strategic development, governance, and continuous improvement of Customer Care processes and knowledge management. You will shape the knowledge ecosystem to support agent, self-service, and AI-assisted support, collaborating across Customer Care and other functions.

Responsible for overseeing the knowledge base, content standards, and operational guidance, you will optimise workflows and ensure content remains compliant and