Bookkeeper/Admin (Remote) | MYOB AccountRight Plus | Wholesale & Distribution

The snapshot

Staffstream is hiring a Bookkeeper/Administrative Assistant for an Australian wholesale chocolate supplier and importer, supplying premium chocolate products to retailers, food manufacturers, bakers, and hospitality businesses. As the Director likes to put it: the product is chocolate, but the business is really about gifting, rewarding, recognizing, and celebrating, and that shows up in how customers experience the business day to day.

The business has a loyal base of several hundred small and independent business customers. Growth has been steady rather than fast, and many customers are genuinely price-sensitive, so a reputation for accuracy and reliability matters a great deal. You'd manage the transactional and administrative backbone of the business: order processing, invoicing, accounts payable, and customer communication, working closely with the Director, who will be personally involved in training you. This isn't a high-volume processing role, so don't expect to be buried in transactions, but it does call for real accuracy, genuine phone-based customer skills, and the ability to organize your own week without being told exactly how. This role is open to candidates based in the Philippines.

What you will actually do

Order processing and invoicing

• Enter and manage customer orders in the business's accounting and order system, making sure order information is accurately recorded, correctly processed, and progressed through to invoicing without delays or errors.
• Prepare and issue customer invoices in a timely manner, making sure every invoice is accurate, correctly coded, and consistent with the relevant customer order and pricing.
• Manage the end-to-end invoicing workflow, from order confirmation through to invoice issue and filing, keeping records clean and organized throughout.
  

Accounts payable and financial administration

• Process accounts payable transactions accurately, including supplier invoices, coding, and payment preparation, keeping payables managed in a timely, organized manner.
• Maintain accurate financial records and support accounts receivable activity when required, including following up on overdue customer accounts professionally and promptly.
  

Customer administration and enquiry management

• Respond to inbound customer enquiries by phone and email, providing accurate information on orders, pricing, availability, and delivery in a professional, timely manner.
• Communicate with customers regarding order status, delivery timeframes, and any changes or issues that arise, keeping them well informed throughout the order process.
• Prepare and send quotes to customers by email, making sure pricing and product information is accurate and presented professionally.
• A genuine note on this: many customers are older, small-business owners who prefer picking up the phone over sending an email. A patient, clear, comfortable phone manner is a real requirement here, not a box to tick.
  

Customer data and sales administration

• Maintain and update customer data and account records, keeping information accurate, current, and consistently managed.
• Provide general sales administration support to the team, including managing order-related correspondence, preparing customer documentation, and assisting with routine sales support tasks.
  

Inventory records and general administration

• Maintain inventory records, keeping stock levels, product codes, and related data accurate and current to support order processing and reporting.
• Provide general administrative support across the business as required, including document management, data entry, filing, and other ad hoc tasks.
  

What you need to bring

• Genuine experience in an administrative, sales support, or accounts administration role within a wholesale, distribution, import, or product-based business.
• A solid working grasp of accounts payable, accounts receivable, and order entry processes, ideally with hands-on experience in MYOB, Xero, or a comparable accounting or order management platform. MYOB specifically is not required here: general AP/AR and order processing capability matters far more than which platform you've used.
• Strong data entry accuracy and attention to detail, particularly across order processing, invoicing, and customer records, where errors carry real commercial consequences.
• A genuinely professional, warm, and patient phone manner. Many customers are older small-business owners who prefer to call rather than email, so real comfort and patience on the phone matters here, not just clear written English.
• Strong organizational skills and the ability to manage your own workload and weekly rhythm independently, without needing to be told e