Delivery Operations Specialist

2 weeks ago

Taguig, National Capital Region, Philippines Tesla, Inc. Full time

Delivery is a very exciting time for customers who are preparing to take ownership of their Tesla. The Delivery Operation Specialist serves as a liaison between the local delivery and supporting teams to consistently and professionally prepare for customer deliveries. This position has a direct impact on our delivery promise as customers take ownership of their new vehicles.

What You'll Do
  • Oversee and coordinate administrative responsibilities at the Delivery center
  • Monitor and manage pipeline flow and appointment calendars to ensure an accurate and efficient delivery process.
  • Prepare, print and process delivery documents in an accurate and timely fashion
  • Work cross-functionally with other sales operations teams to verify sales orders, contracts and registration documents for accuracy.
  • Record information and ensure data quality in our CRM and other systems
  • Work with other departments such as service and logistics to coordinate vehicle shipment and prep
  • Develop and implement best practices to provide a superior ownership experience and reflect Tesla brand values
  • Perform other related duties based on business needs
What You'll Bring
  • Excellent organization and communication skills
  • Comfortable working in a fast-paced environment
  • Proven ability to work well with others in a team
  • Self-starter who is goal-oriented and highly motivated
  • Attention to detail
  • Willingness to work on a flexible schedule, according to activity volume
  • Ability to work across multiple systems
  • Bachelor's degree or equivalent combination of education and experience
  • Automotive registration and operations experience preferred
  • At least 3 years' work experience
  • Proficient in English
  • Driver's license holder
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