Quality Evaluator

24 hours ago

Quezon City, Metro Manila, Philippines cnx Full-time ₱201,000 - ₱268,000 Contract

Concentrix is seeking a Training and Quality role focused on monitoring and evaluating the quality of inbound/outbound calls and other customer contacts in order to ensure accuracy and adherence to standards. The role provides insights to drive program performance improvements.

Collaborate with Quality Leadership, Operations, and clients to ensure scoring consistency and effective quality audits, while maintaining up-to-date knowledge of client products and services.