Marketplace Seller Support Associate
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Marketplace Seller Support Associate
Overview
The Marketplace Seller Support Associate provides front-line operational support to marketplace sellers across multiple geographies. This role supports sellers in the United States, Canada, Mexico, and Chile through Email and Chat channels.
The successful candidate will deliver scalable, cost-efficient, and consistent support across critical seller journeys while ensuring a high-quality B2B customer experience.
Key Responsibilities
Provide front-line Seller Support services to marketplace sellers in a B2B environment.
Deliver support through multiple channels, primarily Email and Chat.
Assist sellers across key areas, including:
- Catalog and listing issue resolution
- Fulfillment setup and related inquiries
- Policy guidance and clarification
- Account troubleshooting
- Escalation management
Investigate seller concerns, identify appropriate solutions, and resolve issues accurately and efficiently.
Escalate complex or unresolved issues to the appropriate teams while ensuring proper documentation and follow-through.
Maintain accuracy and consistency when handling seller requests and account information.
Meet established quality, productivity, and service-level expectations.
Contribute to a positive seller experience by providing clear, professional, and timely communication.
Follow established processes, policies, and operational guidelines across all supported markets.
Requirements
Strong English communication skills, both written and verbal.
At least 6 months of experience in Customer Service, preferably in a B2B or business support environment.
Experience handling customer inquiries through Email and/or Chat is preferred.
Strong attention to detail and accuracy.
Ability to analyze issues, troubleshoot effectively, and identify appropriate solutions.
Ability to manage multiple tasks and work efficiently in a fast-paced environment.
Strong problem-solving and escalation management skills.
Ability to follow processes and policies while demonstrating sound judgment.
Customer-focused mindset with a commitment to delivering high-quality support.
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