Professional Services Consultant

2 weeks ago

Manila, National Capital Region, Philippines Kroll Full time

As an Implementation Specialist, you live to delight customers by solving business problems with technology. You are a customer advocate, who helps guide Resolver's SaaS implementations by separating wants from needs, providing recommendations, configuring off-the-shelf software, and administering training on best practices.

You'll partner with Consultants, Solution Architects, and Project Managers to impress customers with implementations that typically take 3-6 months - but don't worry, you'll be working on multiple projects at once that will keep things interesting but not overwhelming

You'll get to work with a passionate, proactive team who will support you to be successful as you grow professionally.

What you will be doing:

  • Managing and implementing multiple SaaS projects simultaneously
  • Educate and guide customers on what's required for successful implementations
  • Managing the lifecycle of the project from requirements, configuring, testing, training, and deployment
  • Gathering and documenting customer functional and technical requirements
  • Configuring the software based on the requirements gathered
  • Creating design alternatives, producing work estimates, recommendations, and securing agreement on designs that satisfy customer requirements and reflect industry best practices
  • Test configuration and design to ensure minimum rework and UAT issues for the customer
  • Deliver administrator, train-the-trainer, and end-user training sessions, and updating training materials as required (including documents, decks, videos, etc.)
  • Transition customers to the Support and Customer Success teams following implementation
  • Provide our Product Management team with market feedback
  • Controlling and communicating project scope, schedule, budget, and risk to customers and management
  • Continually seek opportunities to increase customer satisfaction

What you will need:

  • 2+ years of prior experience in delivering enterprise off-the-shelf software
  • Experience with Visio and MS Office
  • Ability to manage ongoing projects simultaneously
  • Fluent in both written and spoken English
  • Be a self-starter who can take charge of tasks with minimal direction (we're not fans of micromanagement)

Who we are:

Resolver is a high-growth SaaS company whose intuitive, no-code platform gives our customers a clear picture of their risks so they can make quick and effective decisions. As a part of the Resolver team, your work will help transform risk management to risk intelligence so organizations can protect people and assets and deliver on their purpose.

We are ambitious in both our mission and our culture. As a business within Kroll, we offer an innovative, non-hierarchical work environment blended with the stability and financial security of an enterprise.

Interested?

If you want to work in a highly collaborative environment and are committed to making a difference, we'd like to meet you. Click here to get the process rolling.

We truly appreciate all interest and will happily reply to qualified candidates.

Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at

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