Trainer
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On-site - Cebu 3-5 Yrs Exp Diploma Full-time
Job Description
- Assigns appropriate pre-study work, as defined by client and Individual training organization
- Consistently and thoroughly completes required tracking and reporting tasks
- Communicates Trainee at Risk to Training Manager (attendance, assessment scores, success factors, activity results, etc.)
- Conducting outlier, Vitality and ad hoc client/process related training
- Support service levels by being productive whenever required
- Training the new and old team members on SOPs
- Collaborating with teams for creating and designing new training content
- Monitor calls on Soft Skills, Process & Compliance Parameters
- Provide Coaching & Feedback to enhance agent performance.
- Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans
- Keep the Floor advisors updated on new process changes/updates, improvement initiatives
- Monitoring and reporting on the effectiveness of training programs and implementing remediation programs
- Completes certification courses prior to conducting first training session
- Adheres to Agent and/or Representative training schedule and curriculum
- Delivering training assessments to trainees
- Train the New entrants on Process & Product knowledge
- Analyze the Coaching / Training needs of the new entrants & support them in delivery
- Support floor Training Initiatives: Resolution & Communication /Vitality Training
Working Location
Central Bloc 2, IT Park. Cebu City, 6000 Cebu, Philippines
- withholds your ID,
- requires you to provide a guarantee or collects property,
- forces you to invest or raise funds,
- collects illicit benefits,
- or other illegal situations.
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