Okada Butler

I. MAJOR RESPONSIBILITIES AND DUTIES:

• Anticipates guest needs, responds promptly, maintains positive guest relations, and ensures guest satisfaction at all times

• Services all suites and villas, including daily amenities and arrangements, as well as provide turndown services

• Reviews in-house, arriving, and departing reservations on a daily basis

• Performs meet and greet and send-off process according to the set standard

• Assist guests from the front of the hotel to the suite/ villa and assists the guests as needed including hotel tour, explanation of services, unpacking and packing luggage

• Takes orders for in-room dining, deliver and serve accordingly

• Responds to guest requests (e.g., shopping, flight ticket purchase, etc.) and queries promptly

• Records all pertinent data and guest preferences into guest profile

• Attends briefing, meetings and training sessions as required

• Performs other job related tasks assigned by his/her superior

II. JOB SPECIFICATIONS:

Educational Requirement:

• Bachelor’s Degree in any course

• Degree in Hotel and Restaurant Management from a recognized institution is an advantage

Requirements:

• At least 2 years’ work experience of similar capacity in a 5 – star establishment / or international property

• Advanced understanding of hotel operations, food and beverage including in-suite dining, wine and spirits

Other Qualifications:

• Must have exceptional customer service skills and pays attention to details

• Fluent in oral and written English and Filipino

• Knowledge of any other language is an advantage

• Able to work with minimum supervision

• Willing to work in a shifting schedule, irregular/extended hours, and/or during holidays and weekends

• Well-groomed and professional disposition

• Excellent guest relations and communication skills