Direct Bill Team Lead

1 week ago


Taguig, National Capital Region, Philippines Eviden Full time

Eviden Taguig, National Capital Region, Philippines

Direct Bill Team Lead

Eviden Taguig, National Capital Region, Philippines

5 days ago Be among the first 25 applicants

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Direct message the job poster from Eviden

Recruitment Business Partner | Hiring Team Leads for Insurance & Cash Application

At Eviden, together we bring the diversity of our people's skills and backgrounds to make the right choices with our clients, for our company and for our own futures.

Shift Schedule: Shifting Schedule

Work Setup: Onsite at McKinley, Taguig

Job Qualifications:

  • At least 2-4 Years of total work experience with a minimum of 2 to 3 years in a team lead role or in a senior level
  • Should have experience in Back Office LOB; must have handled at least two accounts in line with Accounts Receivable, Billing/Invoicing, Order Management, Credit Management, Collections, Cash Applications, and/or exposure to financial/insurance industry
  • Must have a Cash Application experience in BPO industry
  • Experience in Process Improvement, Cost Savings, and Gap Analysis
  • Team Player with proven ability to lead and drive initiatives through teams above 30 people for at least two years (except quality)
  • Must have excellent communication skills
  • Must be willing to work any shift, holidays, overtime, and weekends
  • Must be a graduate of any Accounting programs

Job Description:

  • Manage and oversee teams' overall performance
  • Mentor Team Captains, POCs, and OICs through formal channels
  • Conduct regular evaluations and coaching sessions to improve individual and team performance
  • Assist in the selection of agents to be promoted to future management posts
  • Respond timely and accurately to escalations and assist direct reports in the resolution of escalations
  • Anticipate and foresee the requirements of customers based on previous data and precedents
  • Generate reports based on team deliverables and present to management
  • Identify problems, analyze trends, and implement corrective and preventive actions
  • Schedule, coordinate, and facilitate client communication
  • Work closely with counterparts/POCs to identify loopholes and process gaps
  • Support projects related to quality improvement and handle ad-hoc tasks
  • Participate in business conference calls and create client presentations
  • Lead goal-setting reviews to ensure challenging goals for the team
  • Perform staffing projections to complement work volume
  • Monitor the schedule of employees to ensure proper shift coverage
  • Plan, assign, and direct work to employees in cooperation with team captains
  • Identify and document changes in roles, responsibilities, and workload
  • Adhere to regularization, performance appraisal, and rewards programs
  • Identify training and developmental needs of employees
  • Monitor adherence to ethics and Code of Conduct
  • Plan, organize, and coordinate team activities to enhance engagement
  • Seek critical information and keep management informed on team matters
  • Collaborate with other leads to complete assigned projects
  • Conduct financial analysis to assess the impact on processes
  • Implement robust controls and reporting mechanisms
  • Monitor process performance using available trackers and accounting reports

Company Website: https://eviden.com/ | Expanding Possibilities across Data & Technology

Company Video: https://youtu.be/zFjyds29Prw

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Accounting/Auditing, Administrative, and Finance
  • Industries: IT Services and IT Consulting
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