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Shift Supervisor

1 month ago

Caloocan City, National Capital Region, Philippines Robinsons Supermarket Corporation Full time

JOB SUMMARY:

In the absence of the store supervisor, a shift leader serves as a store's second in command, supporting the store supervisor with day-to-day management and administrative functions including maintenance of inventory level, cash handling and all related reportorial works. They monitor employee compliance with operational standards, along with other department and company policies and practices.

Key Responsibilities:

  1. Ensures compliance in basic cash handling procedures. Petty cash fund, change fund & cashier's fund should be intact and documented always. Overhead bin and vault should be locked at all times.
  2. Digital wallet, telco/airload balances and phone cards are properly accounted and endorsed to the incoming shift. High-valued items such as liquors & cigarettes should also be endorsed as well.
  3. Ensures the availability of stocks, placing of orders according to your assigned category. Perform End Of Business Day (EOD) and send daily sales updates to Operations Manager before 7am during weekends.
  4. Knowledgeable in using the JDA system and other relative functions. Aware in the creation of Return to Vendor (RTV) vouchers for Direct To Store Deliver (DSD) suppliers such as Gardenia, Marby, Selecta, and Tube Ice.
  5. Cut the terminal sales of mid-shift and secure cash sales for deposit.
  6. Fill out the endorsement logbook for the graveyard shift. Upload store's daily deliverables such as pending repairs & maintenance, Fixed Asset Transfer (FAT) and other related reports.
  7. Adhere to basic food safety standards to avoid food-related customer complaints from occurring. Reinforce customer service standards and ensure all employees are customer-centric.
  8. Follow the standard delivery receiving procedure. Discrepancies must be noted and reported to DC through email using provided email address and contact point persons.
  9. Validate gondola assignments per employee. Strictly implement compliance to operations standards in relation to Store Operations Excellence (SOE) Checklist.
  10. Enforce compliance to company policies and report non-compliance employees to HRD.
  11. In charge of the completeness and accuracy of store forms, documents and/or SharePoint folders of his/her assigned deliverable.
  12. Make recommendations to the store supervisor according to customer flow, service, Retail Trade Area (RTA) check, and sales trend of his/her assigned shift.
  13. Monitor the progress of all programs, initiatives, and promotions that would help generate sales. Monitor cost reduction items such as disposals, external & internal pilferages.
  14. Safeguard company assets and properties by following control procedures. Report equipment breakdown to minimize sales opportunity loss.
  15. Perform other functions that may be assigned from time to time which are directly and indirectly connected with Operations such as compliance with local and national regulations.
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