Customer Solutions Specialist

3 weeks ago

Iloilo City, Western Visayas, Philippines LexisNexis Full time

Customer Solutions Specialist page is loaded

Customer Solutions Specialist

Apply locations Iloilo time type Full time posted on Posted Today job requisition id R93558

Accountabilities:

  • Data validation via phone, email, spreadsheet or website.
  • Provide documentation for data and processes performed convey/communicate information by statement or suggestion.
  • Directly impacts the business through responsibility for quality of services provided by self or others.
  • Responsible for outreach or inbound verification, research, resolution and responding to questions and problems via phone, email, and callbacks in accordance with service level requirements, while providing excellent customer experience.
  • Adherence to corporate policy regarding authentication, data security and record retention.
  • Navigate multiple systems and internal tools for research and documentation.
  • Research any client issues and escalate to Supervisor if a larger issue is identified.
  • Instill confidence in customers through problem solving skills and strong customer service delivery.
  • Keep records of customer interactions and transactions, recording details or inquiries, complaints, and comments, as well as actions taken for reporting purposes.

Qualifications:

  • Bachelor's Degree preferred.
  • Proficient computer skills with multi-tasking very important; specifically, research and document customer inquiries.
  • Utilize PC Daily; Microsoft Office Suite and Adobe Acrobat.
  • Excellent English written and verbal communication skills.
  • Attention to detail is a must; ability to perform repetitive actions daily without affecting attention to detail, ability to make judgment calls based on pre-set criteria and experience.
  • Work environment is such that deadlines may fluctuate in accordance with task urgency or constraints.
  • Must be extremely adaptable and be able to stay focused.
  • Must be able to adapt to intense workloads, schedules and rapidly changing situations with a sense of urgency.
  • Must be in current role for 1 year.
  • Must not have received any Disciplinary Action within the past 12 months.
  • Must not have any Attendance and Punctuality issues in the past 12 months.
  • Must not be enrolled in any Performance Improvement Plan (PIP) for the last 12 months.
  • Must have a Successful or above rating in the last Enabling Performance cycle.
  • Must be willing to attend onsite training for a month.

LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

#J-18808-Ljbffr

  • Customer Solutions Specialist

    4 weeks ago

    Iloilo City, Western Visayas, Philippines LexisNexis Risk Solutions Full time

    Customer Solutions Specialist page is loadedCustomer Solutions SpecialistApply locations Iloilo time type Full time posted on Posted Today job requisition id R93558Accountabilities:Data validation via phone, email, spreadsheet or website.Provide documentation for data and processes performed convey/communicate information by statement or suggestion.Directly...

  • Solutions Delivery Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines beBee Careers Full time

    Solution Delivery SpecialistThe ideal candidate will be responsible for delivering high-quality solutions to customers, ensuring that their needs are met and expectations are exceeded. This role requires a professional with strong problem-solving skills and excellent communication skills.

  • Customer Service Representative

    2 weeks ago

    Iloilo City, Western Visayas, Philippines PANAY Hearing Specialist Full time

    ShareJob DescriptionDescriptionJob Overview:We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will serve as the primary point of contact for customers, ensuring their needs are met with a high level of satisfaction and professionalism.Key Responsibilities:Respond to...

  • Customer Engagement Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines beBee Careers Full time

    As a Customer Engagement Specialist, you will play a crucial role in building relationships with potential customers and exceeding sales targets. Your primary responsibility will be to engage with customers, understand their needs, and present solutions that meet those needs.Main ResponsibilitiesEngage with potential customers and understand their...

  • Customer Support Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines beBee Careers Full time

    Customer Support Specialist Job OverviewThe Customer Support Specialist plays a critical role in ensuring customer satisfaction by providing top-notch support and resolving customer inquiries in a prompt and efficient manner.Key Responsibilities:Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a friendly and...

  • Customer Service Solutions Provider

    2 weeks ago

    Iloilo City, Western Visayas, Philippines beBee Careers Full time

    Job OverviewAbout the RoleWe are seeking an Insurance Specialist to join our team. The ideal candidate will have excellent customer service skills and experience in Business Process Outsourcing (BPO).Key Responsibilities:Provide exceptional service to clients.Collaborate effectively with colleagues.Develop innovative solutions to meet client...

  • Customer Care Representative

    5 days ago

    Iloilo City, Western Visayas, Philippines TORCH Solutions Full time

    We are seeking a Customer Service Representative position located in Iloilo. As a Customer Service Representative, you will be responsible for providing excellent support and assistance to our clients' customers through various communication channels. This is an exciting opportunity to join a leading global provider of customer experience solutions and work...

  • Customer Relationship Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines beBee Careers Full time

    Customer Relationship SpecialistIn this critical role, you will foster deep connections with our customers, leveraging your expertise in sales and customer service to drive revenue growth and retention.About the Role:We are seeking an experienced professional to develop and execute strategies that enhance customer satisfaction and loyalty, while consistently...

  • Customer Service Specialist

    2 weeks ago

    Iloilo City, Western Visayas, Philippines beBee Careers Full time

    Job DescriptionThe Customer Service Specialist serves as the primary point of contact for customers, providing exceptional service and support by handling inquiries, resolving issues, and offering solutions.Handle inbound and outbound calls in a professional and courteous manner.Assist customers with inquiries, complaints, and product or service-related...

  • Customer Solutions Specialist

    4 weeks ago

    Iloilo City, Western Visayas, Philippines RELX Full time

    Data validation via phone, email, spreadsheet or website.Provide documentation for data and processes performed convey/communicate information by statement or suggestion.Directly impacts the business through responsibility for quality of services provided by self or others.Responsible for outreach or inbound verification, research, resolution, and responding...