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Network Operations Lead
1 month ago
Hi
Role: Network Operations Lead
Work Location: Manila, Philippines
Contract
Key Responsibilities:
- Network Operations Management:
- Oversee the day-to-day operations and maintenance of the entire network infrastructure, encompassing Data Center networks, Branch connectivity, and Campus LAN/WLAN environments.
- Ensure high availability, performance, and security of all network services in accordance with defined SLAs and business requirements.
- Develop, implement, and enforce network operational standards, policies, and procedures.
- Manage incident management, problem management, and change management processes for network-related issues, ensuring timely resolution and minimal impact to business operations.
- Drive proactive network monitoring and alerting strategies to identify and resolve potential network issues before they impact services.
- Manage and optimize network operational budgets.
- Data Center Network Management:
- Manage the design, implementation, and operation of the Data Center network infrastructure, including switching, routing, firewalls, load balancers, and other critical components.
- Ensure high-speed, low-latency connectivity within the Data Center to support critical applications and services.
- Oversee network capacity planning and forecasting for the Data Center environment.
- Coordinate with Data Center operations teams to ensure seamless integration of network infrastructure.
- Branch Network Management:
- Oversee the connectivity and performance of the network infrastructure across all branch locations within the Philippines (e.g., MPLS, SD-WAN, VPN, LAN & Wireless LAN).
- Ensure reliable and secure communication between branches and the central data centers.
- Manage network service providers for branch connectivity, including contract management and performance monitoring.
- Troubleshoot and resolve network issues affecting branch operations.
- Campus Network Management:
- Manage the design, implementation, and operation of the Campus LAN and WLAN infrastructure, ensuring reliable connectivity for employees and other stakeholders within the campus environment.
- Oversee network access control and security within the campus network.
- Manage network capacity planning and performance optimization for the campus.
- Team Leadership and Development:
- Recruit, mentor, and develop a high-performing team of network engineers with expertise across data center, branch, and campus networking.
- Set clear performance expectations, provide regular feedback, and conduct performance appraisals.
- Foster a collaborative and knowledge-sharing environment within the team.
- Identify training needs and facilitate professional development opportunities for team members.
- Vendor Management:
- Manage relationships with key network service providers, hardware vendors, and software vendors.
- Negotiate and review vendor contracts and SLAs.
- Monitor vendor performance against agreed-upon metrics.
- Security and Compliance:
- Ensure all network operations adhere to relevant regulatory compliance standards within the Philippines BFSI sector (e.g., Bangko Sentral ng Pilipinas guidelines) and the customer's internal security policies.
- Participate in security audits and implement remediation plans as required.
- Implement and maintain network security best practices across all network segments.
- Disaster Recovery and Business Continuity:
- Contribute to the development, testing, and maintenance of the network components of the organization's Disaster Recovery (DR) and Business Continuity (BC) plans.
- Ensure the resilience and recoverability of critical network infrastructure in the event of a disaster.
- Continuous Improvement:
- Identify opportunities for network optimization, automation, and infrastructure enhancements.
- Stay abreast of emerging network technologies and industry best practices.
- Lead and participate in projects aimed at improving network efficiency, scalability, and security.
- Stakeholder Management:
- Effectively communicate with internal stakeholders (e.g., application teams, security teams, business units) regarding network status, incidents, and planned changes.
- Provide regular reports on network performance metrics.
Qualifications and Experience:
- Bachelor's degree in computer science, Information Technology, Engineering, or a related field. A master's degree is preferred.
- Minimum of 10-12 years of progressive experience in network operations, with significant experience managing complex network environments encompassing data centers, branch networks, and campus LAN/WLAN.
- Proven experience leading and managing teams of network engineers.
- Deep technical expertise in a wide range of networking technologies and protocols, including:
- Routing and Switching (Cisco, Juniper, etc.)
- Firewalls (e.g., Palo Alto Networks, Cisco ASA, Fortinet)
- Load Balancers (e.g., F5, Citrix)
- Wireless technologies (Cisco, Aruba)
- WAN technologies (MPLS, SD-WAN, VPN)
- Network monitoring and management tools (e.g., SolarWinds, Nagios, Cisco Prime Infrastructure)
- Network security principles and best practices.
- Strong understanding of network design principles and best practices.
- Experience with IT service management (ITSM) frameworks such as ITIL.
- Familiarity with network automation tools and scripting (e.g., Python, Ansible) is a plus.
- Strong understanding of security principles and best practices relevant to network operations.
- Experience with disaster recovery and business continuity planning for network infrastructure.
- Excellent problem-solving, analytical, and decision-making skills.
- Strong communication (both written and verbal), interpersonal, and presentation skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience working within the BFSI sector and understanding its regulatory requirements in the Philippines is highly preferred.
- Experience managing network infrastructure for a geographically distributed organization is essential.
Certifications (Desirable):
- Cisco certifications (e.g., CCNA, CCNP, CCIE).
- Juniper certifications (e.g., JNCIA, JNCIS, JNCIP).
- Security certifications (e.g., CompTIA Security+, CISSP, CCSP).
- ITIL certifications (e.g., ITIL Expert, ITIL Managing Professional).
Regards
James
Lead APAC Recruiter | Amsptek LLC
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