Sales & Marketing/Dispatch Coordinator 16785
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About the role
This role combines elements of sales, marketing, customer support, and dispatch coordination. The ideal candidate will manage inbound and outbound client inquiries, assist with lead generation, and oversee driver scheduling and dispatch. You will be the primary point of contact for clients, ensuring efficient communication and a seamless customer experience.
Key responsibilities
- Handle inbound and outbound calls (7-14 calls per day on average) to assist customers with their inquiries and convert leads into bookings
- Conduct client outreach and lead generation, targeting businesses and potential clients to increase bookings and business growth
- Respond to client emails and inquiries promptly, ensuring timely and professional communication
- Leverage existing advertising campaigns to maximize lead conversion and bookings
- Schedule and coordinate driver dispatch for residential and office moves
- Monitor driver progress and provide clients with Estimated Time of Arrival (ETA) updates as required
- Act as a liaison between clients and drivers, ensuring smooth communication and handling any issues that arise during the transport process
- Utilize scheduling and tracking tools, such as ServiceM8 and Podium, to manage operations
- Manage customer communication across various platforms, including phone, email, and chat
- Maintain accurate booking records in the company's scheduling software
About you
- Strong ability to convert inquiries into sales, deliver excellent customer support, and foster positive client relationships
- Excellent written and verbal communication skills with ability to communicate clearly and persuasively with clients, team members, and drivers
- Previous experience in dispatching, scheduling, or logistics is a plus but not required (training will be provided)
- Comfortable using platforms like ServiceM8 and Podium (prior experience with these tools is a plus, but not required as training will be provided)
- Ability to identify, target, and generate leads to increase business revenue
About us
Our client is a well-established transport and logistics business based in Perth, Australia, specializing in residential and office relocations. With over a decade of experience in the removals industry, our client is now focused on expansion and growth.
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