Cluster Head

A. JOB PURPOSE

The Cluster Head is responsible for overseeing the day-to-day sales operations of the assigned cluster, ensuring optimal performance, profitability, and compliance across multiple branches. This role involves developing and implementing strategies to drive revenue growth while maintaining high standards of service and compliance with company policies.

• Cluster Operations Management
  • Manages the daily sales initiatives of multiple branches to ensure the efficiency and effectiveness of executions.
  • Ensures all branches within the assigned cluster achieve sales excellence, dealer satisfaction, and profitability goals.
  • Develops, manages, and monitors the cluster budget and ensures that expenditures remain within limits.
  • Implements cost-saving measures and optimizes resource allocation.
  • Collaborates and/or aligns with different Divisions/Departments regarding tasks/activities such as but not limited to marketing promos, facilities and engineering, product inventory, quality assurance, collections, etc.
  • Ensures key accounts of all branches are properly managed and monitored.
  • Coordinates manpower requirements with respective departments or divisions.
  • Identifies opportunities for growth and expansion within the cluster.
  • Conducts branch visits regularly.
• Sales and Revenue Growth Management
  • Develops and implements sales strategies to meet and exceed sales targets across the cluster.
  • Drives revenue growth by identifying and capitalizing on new business opportunities.
  • Monitors sales performance and adjusts strategies as needed to achieve desired outcomes.
  • Sets performance goals for each branch and monitors progress against the targets.
  • Drives business development activities to expand the Branch Dealer Network within the cluster and increase revenues and income goals per Dealer.
  • Prepares reports and updates on recruitment activities, progress, outcomes, and other management-requested reports or data.
• Dealer Management and Engagement
  • Monitors the implementation and effectiveness of intentional activities, dealer recruitment, onboarding, and training.
  • Ensures dealer incentives and rewards programs are uniformly executed within the cluster.
  • Reinforces dealer experience standards, including product quality, service quality, transaction flow, and speed.
• Compliance with Policies and Regulations
  • Ensures that all cluster employees consistently adhere to company policies and procedures.
  • Addresses employee violations and coordinates with relevant units (e.g. HROD, Legal, etc.) to effectively resolve concerns.
  • Makes sure all branches are compliant with the local and national regulatory requirements (e.g. permit requirements, health and safety regulations, etc).
• Leadership and Staff Management
  • Manages, trains, and supervises direct reports.
  • Conducts regular performance reviews with direct reports and provides feedback and coaching.
  • Ensures team members comply with company policies and procedures and participates in company-initiated events and employee engagement activities.
  • Addresses and resolves employee issues and concerns (e.g. performance, behavior, etc.)
  • Fosters a positive and productive work environment and promotes employee engagement and retention.
• Others
  • Participates actively in team meetings, training, and other employee-related activities.
  • Performs other related functions that may be assigned from time to time.