Senior Microsoft Dynamics 365 Sales
5 days ago
Metro Manila, Philippines
LTM
Full-time
₱1,200,000 - ₱1,800,000
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We are looking for an experienced Microsoft Dynamics 365 Sales & Customer Service Functional Consultant to lead business workshops, gather requirements, configure solutions, and support end-to-end Dynamics 365 implementations. The ideal candidate will have strong expertise in both Dynamics 365 Sales and Dynamics 365 Customer Service and be comfortable working directly with business stakeholders.
Key Responsibilities
- Gather business requirements and conduct discovery workshops.
- Analyze current processes and define future-state solutions.
- Perform Fit-Gap Analysis and recommend standard Dynamics 365 capabilities.
- Configure Dynamics 365 Sales and Customer Service modules.
- Prepare functional documents, process flows, user stories, and test scenarios.
- Conduct solution demonstrations and stakeholder walkthroughs.
- Support integrations and collaborate with technical teams.
- Lead testing, UAT, deployment, training, and post-go-live support.
- Manage stakeholder communication and functional workstreams independently.
Candidates should have hands-on experience with:
- Lead Management
- Opportunity Management
- Product & Price List Management
- Sales Dashboards & KPIs
- Outlook & Teams Integration
- Copilot for Sales
Dynamics 365 Customer Service Expertise
Candidates should have hands-on experience with:
- Case Management
- SLA & Entitlement Management
- Routing & Assignment Rules
- Knowledge Management
- Customer Service Workspace
- Copilot for Customer Service
Required Skills & Experience
- 8 to 11 years of Microsoft Dynamics CRM / Dynamics 365 consulting experience.
- Strong hands-on experience with Dynamics 365 Sales and Customer Service.
- End-to-end implementation experience.
- Fit-Gap Analysis and Functional Solution Design experience.
- Strong UAT, testing, training, and deployment experience.
- Experience leading stakeholder workshops.
- Strong documentation, communication, and presentation skills.
- Ability to independently lead Dynamics 365 functional workstreams.