Customer Service Representatives in Manila

1 day ago

Taguig, Metro Manila, Philippines Gratitude Philippines Full-time ₱279,000 - ₱446,400 Contract

Customer Service Representatives in Manila & Cebu. Salary up to 25K-40K.

On-site - Taguig 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

  • Provide exceptional customer service support via phone, email, and chat.
  • Assist customers with product inquiries, order status, and troubleshooting issues.
  • Resolve customer complaints in a timely and professional manner.
  • Document all customer interactions and feedback accurately.
  • Collaborate with team members to improve service processes and enhance customer satisfaction.

Requirements

  • Educational Qualifications: Bachelor’s degree in a relevant field.
  • Experience Level: 3–5 years of experience in customer service or a related field.
  • Skills and Competencies: Strong communication and interpersonal skills.
  • Skills and Competencies: Proficient in using customer service software and CRM systems.
  • Qualities and Traits: Customer-focused with a positive attitude.
  • Responsibilities and Duties: Ability to work in a fast-paced environment and handle multiple tasks effectively.

Working Location

3rd floor upper mckinley, One World Square. G2PX+27H, Upper McKinley Hl, Taguig, 1634 Metro Manila, Philippines