Product Experience Manager
1 week ago
Product Experience Manager
Apply locations 15F The Globe Tower
Time type: Full time
Posted on: Posted 8 Days Ago
Job requisition id: R0000014810
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job DescriptionThe Product Experience Manager is responsible for defining and redefining the customer experience for the assigned episode/micro-episode based on a strong understanding of customer insights, behaviors, trends, and a firm understanding of business needs and objectives.
- Advocates for the end user to ensure that digital product and design decisions are aligned with user expectations.
- Leverages expert knowledge in user-centered design principles to effectively build simple and usable experiences across Globe's channels by placing the customer first, while balancing business and regulatory compliance requirements.
- Creates and maintains user experience documentation such as competitive site analyses, user scenarios, and flows.
- Analyzes data from market research, customer feedback, and AI analysis to determine new connections that inform the creation and optimization of the user experience.
- Coordinates and collaborates with stakeholders to ensure user experience is consistent and clear throughout all channels.
- Coordinates with the Digital Channel Operations Team and other counterparts to execute on business objectives and site strategies.
- Creates business cases, case studies, product performance, and benefits realization activities.
- Plans, coordinates, and facilitates regular team meetings as well as occasionally presents during functional group-wide check-ins.
- Periodically presents and reports to executive management on initiatives.
Globe's hiring process promotes equal opportunity to applicants. Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe's Diversity, Equity and Inclusion Policy Commitment can be accessed here.
Make Your Passion Part of Your Profession. Attracting the best and brightest talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
About UsGlobe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle. We provide cellular, broadband, and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most.
Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and Best Employer in the Telco category by Stevie's New York.
Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region. We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers.
PurposeIn everything we do, we treat people right to create a Globe of Good.
VisionWe see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.
MissionWe create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.
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