Customer Service Representative

4 days ago

Angeles, Pampanga, Philippines Big3 AR-Van's Garments Manufacturing Company Full-time ₱240,000 - ₱360,000 Contract

Big3 AR-Van's Garments Manufacturing Company

Job Description

Employee Recognition and Rewards

Employee Recognition Program

Government Mandated Benefits

  • Parking Space

Professional Development

  • Job Training

Description

  • Assist customers with inquiries and provide high-quality support via phone, email, and chat.
  • Resolve product or service issues by clarifying the customer's complaint and determining the cause.
  • Maintain a positive, empathetic, and professional attitude toward customers at all times.
  • Document customer interactions accurately in the system for future reference.
  • Follow up with customers to ensure their issues are resolved satisfactorily.

Requirements

  • Educational Qualifications: Bachelor's degree in a relevant field preferred.
  • Experience Level: 0-2 years of customer service experience preferred, but not required.
  • Skills and Competencies: Strong English language proficiency.
  • Qualities and Traits: Excellent communication skills and ability to work in a team-oriented environment.
  • Responsibilities and Duties: Ability to handle customer complaints and provide appropriate solutions.
  • Working Conditions: Willingness to work flexible hours, including weekends and holidays.

HR Manager Big3 AR-Van's Garments Manufacturing Company