Customer Service Representative
4 days ago
Angeles, Pampanga, Philippines
Big3 AR-Van's Garments Manufacturing Company
Full-time
₱240,000 - ₱360,000 Contract
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Big3 AR-Van's Garments Manufacturing Company
Job Description
Employee Recognition and Rewards
Employee Recognition Program
Government Mandated Benefits
- Parking Space
Professional Development
- Job Training
Description
- Assist customers with inquiries and provide high-quality support via phone, email, and chat.
- Resolve product or service issues by clarifying the customer's complaint and determining the cause.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Document customer interactions accurately in the system for future reference.
- Follow up with customers to ensure their issues are resolved satisfactorily.
Requirements
- Educational Qualifications: Bachelor's degree in a relevant field preferred.
- Experience Level: 0-2 years of customer service experience preferred, but not required.
- Skills and Competencies: Strong English language proficiency.
- Qualities and Traits: Excellent communication skills and ability to work in a team-oriented environment.
- Responsibilities and Duties: Ability to handle customer complaints and provide appropriate solutions.
- Working Conditions: Willingness to work flexible hours, including weekends and holidays.
HR Manager Big3 AR-Van's Garments Manufacturing Company