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Senior IT Application Specialist

1 month ago

Pasig, National Capital Region, Philippines Aurecon Full time
Senior IT Application Specialist (ServiceNow Specialist)

Aurecon Pasig, National Capital Region, Philippines

At Aurecon we see the future through a very different lens. Do you?

Innovation, eminence and digital are at the heart of everything we do. Are you excited about the future?

Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best? We are.

Diversity is at the core of everything we do. We work together to create a culture based on respect, trust and inclusiveness. Our differences are what fuel our creativity.

What will you do?

The IT Senior Applications Specialist plays a crucial role in the operations and maintenance of the ServiceNow instance and is responsible for customizing, configuring, and maintaining the ServiceNow platform to meet the organization's needs for managing IT services and operations.

Here are the key things you will do to 'bring ideas to life':

  • Proactively manage the health and performance of the ServiceNow platform through preventive maintenance, timely troubleshooting, performance monitoring and proactive identification of potential issues.
  • Drive continuous improvement of the platform to optimize processes and user experience.
  • Ensure comprehensive documentation of all development efforts i.e. use cases, configuration, customizations and integrations to facilitate maintainability, knowledge transfer and future development efficiency.
  • Liaise with other staff and/or squads to problem solve and ensure consistency of processes.
  • Embrace Aurecon's safety culture, understand and role model adherence to their obligations and actively participate in implementing safe systems of work.
You will also need the following:Qualifications:
  • Tertiary qualifications in Computer Science or a related discipline
  • At least 4 years' experience in implementation/customization and administration of ServiceNow ITSM and ITOM
  • Strong experience in application development and support in a Global Shared Services set up
  • Extensive experience in ServiceNow ITSM and ITOM.
  • Experienced in platform configuration and customization, including scripting and workflow automation, to meet business requirements and deliver solutions that adhere to best practices.
  • Proficient in analyzing requirements, designing and building service request fulfilment workflows, and developing comprehensive documentation.
  • Experienced in ServiceNow integrations with external systems using Orchestration, Web Services, Soap calls, etc. to sync, manipulate and maintain data between ServiceNow and other systems
  • Strong troubleshooting, monitoring, and incident resolution skills.
  • Experienced in ServiceNow OOTB reporting, and dashboard creation.
  • Experienced in maintaining security requirements within ServiceNow instances, including but not limited to tasks such as security patch installation, upgrades, cloning, etc
  • Solid understanding of IT infrastructure, ITSM, ITOM, CMDB, asset management business process and e-bonding solutions
  • Capable of creating automated test frameworks and providing estimates.
  • Excellent ability to create high quality functional/technical documentation and technical requirements gathering skills.
  • Excellent Communication Skills to technical and non-technical audience.
  • Strong Stakeholder Management skills and has worked with a diverse set of stakeholders
  • Experience in Agile methodology and Scrum
About us

Aurecon is an engineering and infrastructure advisory company, but not as you know it For a start, our clients' ideas drive what we do. Drawing on our deep pool of expertise, we co-create innovative solutions with our clients to some of the world's most complex challenges. And through a range of unique creative processes and skills, we work to re-imagine, shape and design a better future.

Want to know more? You can learn more about what it's like to work at Aurecon by visiting the careers section of our website.

If you are intrigued or excited by what you have read, then we want to hear from you. Apply now

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Information Technology

Industries

Engineering Services and IT Services and IT Consulting

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