Reception & Client Services Support Officer | WFH | Day 1 HMO

Exceptional Client Service Starts With You in Legal Services

A rewarding legal services career starts with work that matters and a lifestyle that supports you. The Reception & Client Services Support Officer strengthens client confidence, connects enquiries with the right expertise, and keeps legal teams coordinated. Enjoy permanent work from home, daytime hours, and weekends off through a long-term global career with Emapta, offering Top 1% talent premium opportunities.

Snapshot

• Employment Type: Full-time
• Work Setup: Permanent Work From Home
• Shift: Day Shift, Weekends Off

Benefits

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Day Shift schedule
• Fixed weekends off
• Permanent WFH arrangement
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

Qualifications

• 1-3 years of relevant experience, preferably in reception, client service, administration, or a comparable telephone-based support role
• Clear and professional spoken and written English, with strong listening and questioning skills
• Demonstrated accuracy in message-taking, data entry, diary management, and recordkeeping
• Strong organizational skills and the ability to prioritize competing tasks in a fast-paced environment
• Ability to follow call-handling scripts, escalation procedures, and authorized instructions consistently
• Proficiency in Microsoft 365 applications, including Outlook and Teams, and the ability to learn the firm's telephone and practice management systems
• Ability to work independently while collaborating effectively with the onshore Front of House and legal support teams
• Professional conduct and presentation during telephone and video interactions
• Availability to work the firm's required Australian business hours
• Reliable internet access, suitable equipment, and a private workspace that supports confidential communications

Responsibilities

Reception

• Answer inbound calls promptly, identify the purpose of each enquiry, assess urgency, and direct or transfer calls to the appropriate team member in accordance with firm procedures.
• Record complete and accurate messages, including relevant contact and matter details, and send them promptly to the intended recipient.
• Enter or update client and enquiry details accurately in the firm's practice management system in accordance with authorised procedures.
• Escalate urgent, sensitive, or complex enquiries promptly to the appropriate onshore team member.
• Book, confirm, and reschedule client appointments when authorised by Legal Assistants or Team Assistants.
• Monitor Outlook calendars for scheduling or meeting-room conflicts and notify the relevant team member.
• Send calendar invitations, confirmations, and reminders as required.

Client Service

• Respond to enquiries from clients, prospective clients, professional contacts, and members of the public courteously, calmly, and professionally by phone or email.
• Provide general administrative information within approved scripts and procedures, and direct substantive or legal enquiries to an authorised team member.
• Refrain from providing legal advice, commenting on legal matters, or making commitments on behalf of the firm.
• Maintain clear, professional, and timely communication across all interactions.

Confidentiality and Information Security

• Protect client, matter, and firm information, and comply with all privacy, confidentiality, access-control, and information-security procedures.
• Use only authorised systems and communication channels, and verify identity where required before discussing or releasing information.
• Report suspected privacy, security, or confidentiality incidents immediately to the appropriate