Sales Chat Representative

1 week ago


Manila, National Capital Region, Philippines SupportNinja Full time

Work Set Up: Onsite - Sanctum, Quezon City

Type of Contract: Full Time

What does a day in the life of a Sales Chat Representative look like?
  • Answer inbound sales chats from new and existing customers
  • Sell and upsell various software products
  • Achieve 5% sales conversion rate
  • Help prevent cancellation through retention efforts
  • Responds promptly and professionally to customer inquiries via chat
  • Provides accurate information about products and services to customers
  • Negotiate and closes sales deals over the phone, email or chat
  • Identifies customer needs and recommends appropriate products or services
  • Assists with customer retention efforts
  • Transfer non-sales related calls to the appropriate teams
  • Maintains accurate documentation of all customer interactions in CRM system
  • Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
  • Collaborates with other departments as needed to resolve customer issues
  • Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
  • Adhere to company policies and procedures
  • Meets or exceeds performance targets for related KPIs
  • Performs other duties as assigned
What are the required qualifications for a Sales Chat Representative?
  • Must have a high school diploma or equivalent
  • Previous experience in an inbound sales role or equivalent is a MUST.
  • Experience supporting customers via phone, chat and email preferred
  • Strong communication skills, both verbal and written
  • Strong negotiation and sales skills
  • Proficient in using computers and various software applications such as CRM
Ninja Perks and Benefits
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Beautiful office space
  • Free lunch provided daily

Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready?

*All applicants please keep your lines open after submission for us to be able to reach out to you ASAP. Good luck

Visit our Facebook page to find out more: Support Ninja PH

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