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About Us
HelloConnect
HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.
HelloFresh
HelloFresh is a global leader in delivering delicious meal kits and grocery boxes straight to customers' doorsteps. We are dedicated to providing high-quality, convenient, and sustainable meal solutions that inspire people to cook and eat healthy at home. Our commitment to innovation and customer satisfaction drives our ongoing success.
Job Description
The Team Lead of Finance Operations will be responsible for leading a subset of the Accounts Payable, Travel & Expenses and Accounting functions for all of our ANZ brands (HelloFresh, EveryPlate, Youfoodz and BeCool). This position will be responsible for managing people within the HelloConnect teams. The Finance Operations organization provides the backbone operational processes for the Australia and New Zealand businesses by paying HelloFresh's suppliers on time and supporting the Accounting, T&E & Finance teams in reporting financial results.
This role will be a key member of the Finance leadership team working daily alongside leaders of all levels within our Direct & Indirect Procurement, Marketing, and G&A business groups as well as leaders across the Finance Functions (FP&A, Accounting, Tax & Treasury). Our team is focused on building a better experience for our business partners, automating and streamlining processes and increasing controllership. This position requires the candidate to diagnose current processes and metrics, identify opportunities, work with business partners to identify and implement improvements and validate the improvement effort.
You will be responsible for identifying the opportunities across the procure to pay process, prioritizing improvement opportunities and partnering with business and technology leadership to successfully execute improvements. This role requires the ability to demonstrate ownership, interpret data, and effectively influence to drive meaningful results translating to tangible productivity and efficiency gains across multiple departments. To succeed, you must have the ability to engage deeply with diverse business partners, earn trust using facts and data, and have a demonstrated ability to advise and influence the decisions of business leaders through effective verbal and written communication. This candidate must possess excellent analytical skills, people management skills, program management experience, and a track record of delivering projects in a complex and ambiguous environment.
Responsibilities and Duties
- Ownership of the Accounts Payable function, ensuring strong governance around invoice processing, supplier reconciliations, expenses and credit cards.
- Oversee multiple teams in day-to-day operations, ensuring timely payment of invoices.
- Address critical vendor, process, and system escalations, ensuring root cause analysis and effective resolution.
- Partner with Business, Finance, Technology, Operations, and other teams to resolve process defects.
- Complete ad-hoc tasks, including assistance in month-end close activities.
- Ensure compliance and audit-readiness of all AP processes, supporting internal and external audits.
- Provide guidance, support, and feedback to team members, ensuring they meet their performance goals.
- Assign tasks to team members, ensuring cohesive teamwork to achieve objectives.
- Conduct regular touch base meetings and 1:1 coaching sessions to track progress and identify development opportunities.
- Ensure deadlines are met, monitor progress, and develop strategies to overcome obstacles.
- Work with various departments to align projects and initiatives with organizational goals.
- Innovate and enhance procure-to-pay processes.
- Define key performance indicators, develop operational and business metrics, and track delivery against global objectives.
- Identify and drive opportunities for improved cash flow, margin, or productivity related to vendor payments.
- Identify and quantify financial and operational risks and opportunities.
- Be involved in ad-hoc projects to optimise Accounts Payable processes.
Skills and Preferred Qualifications
Why Work for Us?
At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.
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