Entry-Level CSR | Fresh Graduates Welcome | Clark | Salary Up to ₱25K

About us

DIMO Enterprises & Overseas Placement Agency is a leading provider of customer service and staffing solutions. We are committed to connecting talented individuals with rewarding career opportunities whilst delivering exceptional service to our clients. Our company values professionalism, growth, and employee development, creating a supportive environment where our team members can thrive and advance their careers.

About the role

We are seeking enthusiastic Entry-Level Customer Service Representatives (CSRs) to join our growing team in Porac, Pampanga. This is an excellent opportunity for fresh graduates to launch their career in customer service. This is a full-time position offering a salary of up to ₱25,000 per month, based on your experience and performance. As an Entry-Level CSR, you will be the first point of contact for our clients, providing professional and courteous support to ensure customer satisfaction and loyalty.

Key responsibilities

• Answer incoming customer inquiries via phone, email, and chat channels in a timely and professional manner

• Provide accurate information about products and services to address customer concerns and questions

• Document customer interactions and maintain detailed records in the company system

• Resolve customer issues and complaints promptly, escalating complex matters to senior staff when necessary

• Ensure adherence to company policies, procedures, and quality standards

• Contribute to a positive team environment by supporting colleagues and sharing best practices

• Achieve performance targets, including call handling time, customer satisfaction scores, and resolution rates

• Participate in ongoing training and development programmes to enhance product knowledge and customer service skills

What we're looking for

• Fresh graduate or recent graduate with a secondary, vocational, or tertiary qualification

• Strong communication skills with the ability to articulate clearly and professionally

• Customer-focused mindset with a genuine desire to help and support clients

• Active listening and problem-solving abilities

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously

• Patience and empathy when dealing with challenging customer situations

• Basic computer literacy and familiarity with customer management systems (preferred)

• Flexible approach to shift work, including possible evening or weekend schedules

• Fluency in English; Filipino language skills are an advantage

• Willingness to learn and adapt to new processes and systems

What we offer

• Competitive salary of up to ₱25,000 per month

• Comprehensive on-the-job training and induction programme for new employees

• Career development opportunities and potential for progression to senior customer service roles

• Professional training in customer service excellence, communication, and product knowledge

• Supportive team environment with experienced mentors and supervisors

• Health and wellness initiatives to support employee wellbeing

• Collaborative workplace culture that values teamwork and mutual support

• Opportunity to work with a reputable company recognised for quality service delivery