Cisco Webex
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Discover your 100% YOU with MicroSourcing
Position: Project Delivery Engineer - Collaboration (Webex & SIP)
Work setup & shift: Onsite work setup | Day shift
You'll have:.
- Competitive Rewards*: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
- A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
- Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
- Career Growth: Take advantage of opportunities for continuous learning and career advancement.
- Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
About the Role:
The Project Delivery Engineer - Collaboration is responsible for the end-to-end delivery of cloud collaboration and unified communications solutions, with a primary focus on Cisco Webex Calling, SIP integrations, and enterprise voice services. The role is accountable for translating customer requirements into technical solutions, delivering configuration and implementation activities, leading migrations and cutovers, and ensuring successful transition into operational support.
Working closely with Solution Architects, Project Managers, Operational Support teams, vendors, and customer stakeholders, the engineer will deliver customer projects across the full lifecycle, including requirements gathering, detailed design, solution provisioning, testing, deployment, migration, and post-implementation support. The role requires strong technical expertise in Webex Calling, SIP telephony, PSTN services, and cloud-managed collaboration platforms.
Solution Discovery and Design
- Conduct customer workshops, technical discovery, and requirements gathering activities.
- Analyse existing telephony, unified communications, and collaboration environments.
- Develop Detailed Design Documents (DDD), dial plans, migration plans, implementation runbooks, and test plans.
- Validate technical solutions against architectural standards, customer requirements, and operational support models.
- Identify technical risks, dependencies, and remediation strategies.
Webex Calling Delivery
- Create and configure Webex Calling locations and services.
- Configure PSTN connectivity, SIP trunks, dial plans, number ranges, and call
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