Estimate Engineer
3 weeks ago
Key Responsibilities
Team Leadership:
- Supervise and guide the MRP team, ensuring alignment with Standard Operating Procedures (SOPs).
- Assign job leads to sales representatives based on SOPs, workload, and regional requirements.
- Act as the primary point of contact between MRP programs and insurance carriers.
Estimating and Technical Expertise:
- Write and review estimates using Xactimate and Symbility.
- Leverage knowledge of roofing, siding, gutters, and windows to ensure accurate and competitive estimates.
- Provide technical support and training to team members as needed.
Communication and Relationship Management:
- Build and maintain strong relationships with insurance carriers, contractors, and internal teams.
- Facilitate clear and concise communication across various channels (email, phone, chat).
- Actively listen to client and stakeholder needs, ensuring timely and personalized follow-ups.
Organizational and Operational Efficiency:
- Manage multiple tasks, including job assignment, scheduling, and tracking.
- Maintain accurate records and ensure all communications, follow-ups, and assignments are well-documented.
- Use CRM systems and scheduling software to optimize operations.
Customer Service Excellence:
- Provide exceptional service to insurance carriers, and internal teams like project consultants.
- Address concerns empathetically and ensure clients feel valued throughout the process.
Proactive Problem-Solving:
- Swiftly address issues such as reschedules or unexpected changes, maintaining a results-oriented approach.
- Take initiative to improve processes and drive team success without constant supervision.
Collaboration and Cross-Functional Coordination:
- Work closely with internal departments and external stakeholders to align MRP goals with business objectives.
- Coordinate across functions to ensure job assignments are optimized and stakeholders are informed.
Required Qualifications
- Knowledge of U.S. construction terms, particularly in roofing, siding, gutters, and windows.
- Proficiency with Xactimate and Symbility for estimate writing.
- Strong organizational skills, with a detail-oriented and time-efficient approach.
- Excellent communication skills: clear, concise, and professional across all channels.
- Proven ability to multitask and manage competing priorities in a fast-paced environment.
- Familiarity with CRM systems, scheduling software, and communication platforms (e.g., Google Workspace, RoofLink,).
- Experience in a customer service or client-facing role, with a client-focused and empathetic approach.
Preferred Qualifications
- Experience with MRP programs and insurance carrier processes.
- Leadership experience in a similar role, particularly in the construction or restoration industry.
Key Attributes for Success
- Adaptability: Ability to adjust quickly to changes in priorities, schedules, or tasks.
- Collaborative Nature: Strong team player with cross-functional coordination experience.
- Integrity: Uphold confidentiality and professionalism in all interactions.
- Proactive Mindset: Self-starter with a problem-solving attitude and a focus on results.
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