In-house Tele Collector

Benefits:

• Monthly Incentives

• Paid Overtime

• Allowances

• Leave Credits

• HMO and life insurance

• 13th-month pay

• Annual performance-based/company profit bonuses

• Annual performance-based salary increases.

• Professional Development Opportunities

Duties and responsibilities:

• Handles and monitors in-house collection follow-up bucket of 1-30 days past due or M0 to M1; computes payment dues and pre-termination amount.

• Handles and monitors in-house collection follow-up past due or Bad Debts accounts; computes payment dues and pre-termination amount.

• Counsels clients and recommends action plans to Collection Head and ensures that appropriate responses were made to resolve customer's concerns.

• Reconciles, analyzes history payments through Collection System and other related inquiries of assigned accounts.

• Validates information obtained vs credit files; applies collection strategy through telephone inquiry and investigation.

• Analyzes client profile, history of accounts, computes payment dues and discuss comprehensively to clients all necessary information.

• Resolves client complaints with minimal supervision.

• Documents follow-up notes, update information in Collection System.

• Performs other jobs related duties as assigned.

Qualifications:

• Candidate must possess Bachelor's Degree in any field.

• Proficiency in Microsoft Excel and Word

• Ability to communicate with internal and external clients

• At least 2-3 years work experience in the auto loan collection or in the financial industry.

Working Hours:

• Monday – Friday (9:00 am – 6:00 pm on-site)