Shaw: Hiring Consultant

4 weeks ago

Mandaluyong City, National Capital Region, Philippines Sutherland Global Full time
Company Description:

Sutherland is seeking a motivated and passionate person to join us as a Customer Service Consultant. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

Job Description:

Customer Service Consultants in this role get to:

  1. Be the Point of Contact; answer inbound calls to provide exceptional customer service to consumers.
  2. Respond to inquiries about products and services, processing payments, or performing general account maintenance.
  3. Up-selling customers to new products or services may be encouraged.
Qualifications:
  • High school diploma or GED
  • Demonstrated ability to perform at a high level, to support our high volume of inbound calls
  • Excellent verbal and written communication skills; proficient reading skills required
  • Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications preferred
  • Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience required
  • Prior customer service experience preferred
Additional Information:

All your information will be kept confidential according to EEO guidelines.


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