USRN Clinical Learning
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Location: Taguig, BGC / Cebu / Davao / Clark, Pampanga
Work Arrangement: Temporary WFH
Compensation: PHP 73,000 – PHP 80,000 monthly package
Shift: Flexible shifting schedule, including weekends, holidays, and night shifts
Employment Type: Full-time
Start Date: ASAP
Position Overview
The USRN Clinical Learning & Development Supervisor will oversee clinical training and development initiatives for the El Paso healthcare account. This position requires an active USRN license, hands-on clinical experience, and a strong background in training and people management within a BPO/CPO healthcare environment.
The successful candidate will be responsible for ensuring effective clinical knowledge transfer, improving training outcomes, and maintaining alignment with client-specific clinical standards and evidence-based practices.
Roles and Responsibilities
Oversee end-to-end clinical learning and development activities.
Lead and supervise clinical trainers and training teams.
Implement effective learning strategies using the Kirkpatrick Learning Effectiveness Model.
Evaluate training effectiveness through learning assessments, performance tracking, and feedback.
Provide clinical expertise and guidance on healthcare processes and medical case management.
Ensure accurate medical and clinical summary writing in accordance with client documentation standards.
Guide teams in applying evidence-based and state-specific clinical guidelines.
Support sound clinical decision-making based on patient information, treatment plans, and applicable protocols.
Identify training gaps and develop targeted learning interventions.
Partner with operations and quality teams to improve clinical performance and process compliance.
Drive continuous improvement in training delivery and team capabilities.
Candidate Requirements
Active US Registered Nurse (USRN) license – any US state.
1–2 years of experience in clinical training within a BPO/CPO environment.
Previous experience as a Training Supervisor, Team Lead, or people manager.
Minimum 2 years of recent clinical or hospital experience.
Practical knowledge of the Kirkpatrick Learning Effectiveness Model.
Strong clinical background in orthopedics, emergency care, intensive care, neurology, occupational medicine, or rehabilitation is preferred.
Proficiency in clinical documentation and medical summary writing.
Understanding of evidence-based medical guidelines and client-specific clinical protocols.
Strong leadership, communication, problem-solving, and decision-making abilities.
Relevant teaching credentials or training certifications are an advantage.
Additional Conditions
Temporary WFH arrangement.
Candidates may be based in BGC Taguig, Cebu, Davao, or Clark, Pampanga.
Must be willing to work flexible shifting schedules, including weekends, nights, and holidays.
Immediate availability is preferred.
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