Desktop Support Engineer
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Iloilo City, Western Visayas, Philippines
About the job Desktop Support Engineer (Iloilo)
Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, including desktop, software and hardware installation, support and distribution, and remote access technologies.
Incident Management
- Incident analysis and initial troubleshooting
- Incident isolation and proper escalation
- Service request provisioning and proper escalationSLA management (response time and resolution time under agreed customer SLA)
Asset Handling & Management
- Asset inventory of desktop/laptop items
- Asset inventory of all consumables and peripheral items
Proper basic business e‑mail writing & oral communication in English.
Application installation, configuration changes, Windows patch updates, other utilities and common software handling.
Documentation & Reporting
- Internal procedures and SOP
- Incident timeline
- End of shift reports (handover reporting)
Install, test and configure new workstations, peripheral equipment and/or software.
Basic activity tracking and reporting (deployments, installations, assessment and checking of systems).
Operating system (OS) installation and/or modification (upgrade/downgrade).
Basic computer hardware knowledge (parts, compatibility & build).
Qualifications
- College Level under IT, engineer and computer related programs
- Can provide technical support, planning and coordination for end‑user touch points of the distributed computer environment;
- Knowledge in desktop, software and hardware installation, support and distribution, and remote access technologies.