Junior IT Support Engineer

Cloud Console seeks a Junior IT Support Engineer to assist end-users, monitor client environments, and support IT infrastructure with a focus on 24/7 operations.

Your Role

Key responsibilities include:

• Assist end-users with technical issues and provide troubleshooting support for workstations.
• Monitor client environments and report any issues promptly.
• Maintain detailed time logs for all tasks performed.
• Assist with software patching, backups, alerts, antivirus updates, and hardware monitoring.
• Collaborate with senior team members to resolve client issues effectively.
• Maintain open communication with colleagues and team leaders.
• Support engineering teams and project managers to meet project deadlines.
• Attend to call queues regularly and assist with special projects as needed.
• Perform additional duties as required.

About You

The company is looking for:

• Bachelor's Degree in Information Technology, Computer Science, or related field preferred.
• Proficiency in technical tasks and client support.
• Certifications are a plus but not required.
• Basic understanding of Server and Network administration.
• Strong communication skills for interacting with clients.
• Experience in supporting small to medium-sized businesses is advantageous.
• Familiarity with structured cabling is a bonus.
• Reliable internet connection (minimum speed: 10MBPS).
• Excellent verbal and written communication skills.

Benefits

• Competitive salary package.
• Health benefits, leave cash conversion, and communication allowance.
• Supportive work environment.
• Exposure to innovative technological products.
• Opportunity to work with a dynamic, goal-oriented team.
• Provided equipment for work tasks.
• Flexible work schedule.

Career Progression

• Potential for career advancement.