Customer Service Representative

3 days ago

Cebu City, Central Visayas, Philippines Crescendo Staffing and Business Consulting Inc. Full-time ₱200,880 - ₱279,000 Contract

Responsibilities

  • Respond to customer inquiries via phone, email, and chat.
  • Provide accurate product information and troubleshooting support.
  • Resolve customer complaints on time.
  • Document interactions and maintain customer records.
  • Collaborate with team members to improve service delivery.
  • Stay updated on company policies and promotions.

Qualifications

  • Educational Qualifications: High/Senior High School diploma mandatory.
  • Experience Level: No prior experience required; training will be provided.
  • Skills and Competencies: Strong communication, problem-solving abilities, and basic computer skills.
  • Responsibilities and Duties: Assisting customers, resolving inquiries, and providing information about products and services.
  • Working Conditions: Office environment, may involve shift work and occasional overtime.
  • Qualities and Traits: Empathetic, patient, adaptable, and a team player.