Process Analyst

3 weeks ago

Cebu City, Central Visayas, Philippines Lexmark Research & Development Corporation Full time

#DiscoverYourMark and Be part of our highly dynamic team to enjoy the following benefits:

  • HMO coverage from day 1 of employment for you and your dependents with Maternity coverage
  • Expanded Medical Benefit
  • Accident and life insurance
  • Dental and optical reimbursements
  • Free medical consultation with Lexmark's in-house doctors
  • Employee privilege access to lactating, gaming, music and sleeping room
  • Health and wellness activities
  • Work-life balance
  • Semi flex schedule and alternative work arrangements
  • Dress down Friday and Shift Allowance
  • Company-sponsored team bonding activities
  • Career advancement opportunities
  • Unlimited access to online learning
  • Diversity, Equity and Inclusion programs

***eligibility guidelines apply***

JOB SUMMARY:

Responsible for developing and designing Procure to Record (P2R) process requirements, translating them into enhancements within the global sourcing, finance and accounting system. Additionally, provide ongoing support in creating and refining process requirements essential for business, financial, and operational functions critical to Global Sourcing, Finance and Accounting. Perform research and analysis of data in operational functions, policies and procedures, quality assurance and controls and system requirements in response to escalations & issues reported. Take the lead in generating and updating process documents based on his/her findings, with recommended improvements or new requirements. Drive collaboration among global internal stakeholders and business contacts to improve operations. Support operations in determining resource capacity requirements. Support operations in resolution of escalated and critical matters. Perform process review and diagnosis for upstream or downstream processes as service-on-demand.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

  • Process operational support for Ariba and Concur, ServiceNow, and Direct Technical Processing.
  • Demonstrates expertise in defining, developing, and improving processes in area of responsibility.
  • Focal point when operational issues arise.
  • Review, analyze and evaluate process performance for improvement initiatives.
  • Leads in documenting and updating key processes, policies, and process flow maps.
  • Assists in creation of content for inclusion in training package and assist in delivery of training globally as needed.
  • Monitor implemented methodologies, processes and best practices for adoption and compliance.
  • Drives key projects that add value to the business, identify root cause of process issues and propose corrective and preventive measures.
  • Collaborates, communicates, and demonstrates effective teamwork to conduct process responsibilities.
  • Engage with internal stakeholders to seek information and gather requirements.
  • Conduct working sessions with cross-functional teams to define as-is and to-be states; engage with IT for system improvement initiatives.
  • Provides support to the management team in determining resource capacity; works closely with the Global Process Lead and Site Process Lead in defining the control points and success criteria to track standard process adoption and compliance.
  • Determines the root causes of business concerns and provides proposals on how to address the concern in a timely and effective manner.
  • Correlates inter-related business drivers from various aspects of the process and their corresponding financial impact.
  • Takes the lead in building organizational competency in process mastery and effectiveness.
  • Plays a significant role in long-term planning, including an initiative geared toward operational excellence.
  • Facilitates internal and interdepartmental communication, provides meaningful reporting to senior management in a timely and effective manner.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

  • Experience in leading projects that required working with multi-disciplined teams; experience working with world-wide teams preferred.
  • Applied knowledge of analytical tools and project management tools.
  • Demonstrated ability to apply a systematic approach to problem solving; Lean / Six Sigma experience preferred
  • Experience in developing and documenting processes.
  • Experience in gathering and soliciting business/process/customer requirements.
  • Demonstrated knowledge on how to document current and future state business/transactional processes.
  • Experience in defining, monitoring, and reporting key metrics preferred.
  • Must have effective communication and facilitation skills.
  • Must be comfortable coordinating with PTR GPL and SPLs and with PTR teams from different sites.
  • Ability to present and demonstrate complex procedures to diverse groups at various skill levels, preferred.
  • Strong analytical and reasoning abilities preferred.
  • Intermediate to advanced knowledge in accounting, and accounting system programs and applications, preferably, SAP.
  • Intermediate knowledge in MS Office applications, especially MS Excel (Excel Formulas, Pivot tables, etc.) and MS PowerPoint.

EDUCATION AND EXPERIENCE:

  • BS degree in accounting, business or engineering.
  • 5 years Procure to Pay (P2P) or Record to Report (R2R) operational experience.
  • Completed A3 or JDI projects.
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