Global Service Operations Tools

About the role: As a Global IT Service Operations Analyst, you will act as the ‘first contact’ for end-users, raising service requests or operational escalations or reporting incidents. You will also be responsible for managing the on-boarding/off-boarding of all new users across all Lucy Group companies. Your responsibilities: Ensure all assigned...

Mission / Role Overview As a key member of the Global Continuous Improvement & Performance Management Team under Service Operations (SO), the Services Operations Tools Specialist is responsible for ensuring the excellence, development, accuracy, and global adoption of Service Operations tools and BI dashboards. This position works closely with global,...

RemoteFetch is seeking an Operations Coordinator to support service delivery and commercial execution for global clients. You will ensure smooth coordination between technical teams and clients while improving operational accuracy and responsiveness. The role requires 3+ years of experience, an engineering background, and strong organizational and...

RemoteFetch is seeking an Operations Coordinator to support service delivery and commercial execution for global clients. You will ensure smooth coordination between technical teams and clients while improving operational accuracy and responsiveness. The role requires 3+ years of experience, an engineering background, and strong organizational and...

About the role: As a Global IT Service Operations Analyst, you will act as the ‘first contact’ for end-users, raising service requests or operational escalations or reporting incidents. You will also be responsible for managing the on-boarding/off-boarding of all new users across all Lucy Group companies. Your responsibilities: Ensure all assigned...

Lucy Group is seeking a Global IT Service Operations Analyst to serve as the first contact for end-users, handling requests, incidents, and escalations. You will administer M365 services, manage user accounts, and drive process improvements across Lucy Group companies.You will work within ITIL guidelines, support VIP users, and coordinate with global teams...

MiniMed is seeking a Senior HR Supervisor to lead day-to-day HR Shared Services across the US/OUS region, primarily on a night shift. You will drive operational excellence, SLAs, metrics, and continuous improvement while partnering with COEs, Payroll, and HRIS teams to deliver a consistent employee experience across the lifecycle.You will mentor and coach...

Abbott Laboratories in the Philippines (Manila/Taguig area) seeks an IT Service Desk leader to drive global service delivery, governance, and continuous improvement of end-user support across the enterprise. You will oversee our Manila hub and align delivery with global IT objectives, vendor management, and talent development.The role leads geographically...

Lucy Group is seeking a Global IT Service Operations Analyst to serve as the first contact for end-users, handling requests, incidents, and escalations. You will administer M365 services, manage user accounts, and drive process improvements across Lucy Group companies. You will work within ITIL guidelines, support VIP users, and coordinate with global teams...