Operations Manager ISTA

2 weeks ago


Makati City, National Capital Region, Philippines ISTA Solutions Full time
ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Operations Manager to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Responsibilities:

Operational Management:
  1. Manage daily operations across multiple client accounts, ensuring that all processes and workflows are efficient and effective.
  2. Oversee scheduling, staffing, and resource allocation to meet client needs and service level agreements (SLAs).
Performance Monitoring:
  1. Track and analyze key performance indicators (KPIs) and service metrics for each account.
  2. Identify areas for improvement and implement strategies to enhance performance and efficiency.
Client Management:
  1. Serve as the primary liaison between the call center and clients, addressing any concerns or issues promptly.
  2. Ensure that client expectations are met and exceeded, maintaining strong relationships and high levels of satisfaction.
Team Leadership:
  1. Lead and motivate call center supervisors, agents, and other team members.
  2. Provide guidance, training, and support to ensure that team members are effective and engaged.
Quality Assurance:
  1. Implement and monitor quality control processes to ensure that service standards are upheld.
  2. Conduct regular audits and evaluations of call center interactions and provide feedback for improvement.
Strategic Planning:
  1. Develop and execute strategies to optimize account performance and achieve client goals.
  2. Work with clients to understand their evolving needs and adjust operational plans accordingly.
Reporting and Analysis:
  1. Prepare and present detailed reports on account performance, including metrics, trends, and areas for improvement.
  2. Use data-driven insights to make informed decisions and drive continuous improvement.
Problem Resolution:
  1. Address and resolve complex issues or escalations that arise, both internally and with clients.
  2. Implement corrective actions and preventive measures to avoid future problems.
Process Improvement:
  1. Continuously assess and refine operational processes to enhance efficiency and effectiveness.
  2. Implement best practices and innovative solutions to improve service delivery and client satisfaction.
Requirements:
  • Proven experience in the BPO Industry.
  • At least 2 years experience as Senior Team Lead or Operations Manager.
  • Have experience in handling an Airline/Travel Account.
  • Excellent verbal and written English skills.
  • Must be amenable working onsite in Buendia, Makati and Shaw Blvd, Mandaluyong.
  • Amenable working night shift.
Benefits:
  • Competitive salary and benefits.
  • Health Insurance with free dependents.
  • 10%-night differential.
  • Attendance Bonus.
  • Paid time off.
  • Convertible to cash leave credits.
  • Performance Appraisal.
  • Work-life balance.
  • A focus on growing your career path with us.
  • We encourage you to follow your passions and learn new skills.
Our commitment to you:
  • Strong culture and values-driven leadership.
  • We create opportunities for you to learn and grow at any stage of your career.
  • Continuous learning and innovation.
  • We foster an all inclusive environment where everyone thrives.
#J-18808-Ljbffr

  • Makati City, National Capital Region, Philippines ISTA Solutions Full time

    4 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Operations Manager to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize...


  • Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Operations Manager to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture...


  • Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time

    About ISTA SolutionsISTA Solutions is an outsourcing/offshoring company committed to providing high-quality services to its clients. We strive to create a culture focused on long-term success and life-long learning.About the RoleWe are seeking an experienced Operations Manager to join our rapidly expanding team. As a member of our team, you will have the...


  • Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time

    ISTA Solutions is seeking a highly motivated and organized Authorization Management and Compliance Expert to join our team.About the PositionMaintain accurate records of all authorization communications, approvals, and denials.Perform eligibility and benefits verification for treatments, hospitalizations, and procedures.Review patient bills for accuracy and...


  • Makati City, National Capital Region, Philippines ISTA Solutions Full time

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Social Media Manager to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture...


  • Makati City, National Capital Region, Philippines ISTA Solutions, Inc. Full time

    We are seeking a highly skilled Healthcare Case Manager to join our team at Ista Solutions, Inc. In this role, you will process initial or pre-authorization, respond to provider requests, communicate with insurance providers, verify members' benefits, and review clinical records. If you have experience in Healthcare BPO, authorization experience, and...


  • Makati City, National Capital Region, Philippines ISTA Solutions Full time

    About UsWe are ISTA Solutions, a company dedicated to providing top-notch healthcare services. We are currently seeking an experienced PHRN to join our team and help us achieve our goals.Job Summary:Performs UM reviews for inpatient services, ensuring compliance with regulatory changes affecting UM.Reviews UM requests for services against established...


  • Makati City, National Capital Region, Philippines ISTA Solutions, Inc. Full time

    Ista Solutions, Inc. is a leading outsourcing company that provides high-quality healthcare services to its clients. As a Healthcare Case Manager with our team, you will be responsible for processing initial or pre-authorization via phone or email, responding to provider requests, communicating with insurance providers for authorization determination,...

  • Payroll Associate

    3 weeks ago


    Makati City, National Capital Region, Philippines ISTA Solutions Full time

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Payroll Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture...


  • Makati City, National Capital Region, Philippines ISTA Solutions Full time

    Email Support for Automotive Account PCKISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA...

  • HR Associate

    2 weeks ago


    Makati City, National Capital Region, Philippines ISTA Solutions Full time

    ISTA Solutions, an outsourcing/offshoring company, is in search of an HR Associate to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term...


  • Makati City, National Capital Region, Philippines ISTA Solutions, Inc. Full time

    In this role as a Medical Case Manager at Ista Solutions, Inc., you will have the opportunity to work with a highly skilled team that prioritizes employee satisfaction and work-life balance. You will be responsible for processing authorizations, communicating with providers, and verifying member benefits.Responsibilities:Process AuthorizationsCommunicate...


  • Makati City, National Capital Region, Philippines ISTA Solutions Full time

    Back Office Associate for Healthcare Account CHEISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we...


  • Makati City, National Capital Region, Philippines ISTA Solutions, Inc. Full time

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Healthcare Case Manager to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture...


  • Makati City, National Capital Region, Philippines ISTA Solutions, Inc. Full time

    The Healthcare Case Manager position at Ista Solutions, Inc. involves processing initial or pre-authorization, responding to provider requests, communicating with insurance providers, verifying members' benefits, and reviewing clinical records. This role requires excellent communication skills, authorization experience, and the ability to work in...


  • Mandaluyong City, National Capital Region, Philippines ISTA Solutions Full time

    About the RoleThis role is an exciting opportunity to be part of a dynamic team at ISTA Solutions. We are looking for a talented individual who can effectively manage multiple tasks and responsibilities.Main Responsibilities:Manage client files and recordsCollaborate with internal teams to resolve client issuesMaintain accurate records and documentationWhat...


  • Makati City, National Capital Region, Philippines ISTA Solutions Full time

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Graphic Designer to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused...


  • Makati City, National Capital Region, Philippines ISTA Solutions Full time

    About the RoleWe are looking for an experienced PHRN to join our team at ISTA Solutions, specializing in Utilization Management. The ideal candidate will have a strong understanding of US Healthcare Insurance accounts and be able to conduct reviews in accordance with US State/Federal and other mandated regulations.Responsibilities:Perform UM reviews for...

  • PH Nurses

    3 weeks ago


    Makati City, National Capital Region, Philippines ISTA Solutions Full time

    ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced PHRN or RN Clinical Auditors to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a...

  • PH Nurses

    1 week ago


    Makati City, National Capital Region, Philippines ISTA Solutions Full time

    PH Nurses - Clinical Auditor | WFH | TNKISTA Solutions, an outsourcing/offshoring company, is in search of an experienced PHRN or RN Clinical Auditors to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA...