Strategic Call Center Operations Manager

3 days ago

Dasmariñas, Cavite, Philippines iQor (branded as iQor CXBPO™) Full-time

iQor CXBPO in the Philippines is seeking an experienced Call Center Operations Manager to organize and direct the day-to-day activities of the center. You will manage, train, and guide call center supervisors, perform resource planning, and analyze call-center statistics to optimize performance.

The role requires 5+ years in call center leadership and at least 2+ years managing supervisors. You will drive service levels, cost management, and continuous improvement while upholding customer