Strategic Call Center Operations Manager
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iQor CXBPO in the Philippines is seeking an experienced Call Center Operations Manager to organize and direct the day-to-day activities of the center. You will manage, train, and guide call center supervisors, perform resource planning, and analyze call-center statistics to optimize performance.
The role requires 5+ years in call center leadership and at least 2+ years managing supervisors. You will drive service levels, cost management, and continuous improvement while upholding customer