Director, Investment Operations

***Nous utilisons des* *pour fournir des statistiques qui nous aident à vous offrir la meilleure expérience sur note site. Vous y trouverez des renseignements sur les témoins, ou vous pouvez les désactiver si vous préférez. Toutefois, en continuant d'utiliser le site sans modifier les paramètres, vous consentez à notre utilisation de***Director, Investment Operations (Investment Accounting) page is loaded## Director, Investment Operations (Investment Accounting)locations: Quezon Citytime type: Temps pleinposted on: Publié aujourd'huitime left to apply: Date de fin : 28 novembre 2025 (Il reste plus de 30 jours pour postuler)job requisition id: JR The Investment Operations leader is expected to work closely with the global functional leaders to support both the day-to-day processing and transformation of our function. The Investments business has kicked off a multi-year transformation journey to drive digitization, automation, and increase straight through put processing and leverage our global hub for more end-to-end functions.We're looking for a leader who demonstrates a strong operational processing background including a strong focus on efficiency and risk mitigation. A collaborative, transparent leader who can create and communicate a vision and engage individuals to work towards objectives. This role requires a highly visible leader who can drive change through relationships, thought leadership and exceptional business knowledge and the ability to get things done.**Position Responsibilities:*** Manage day-to-day business relationship management and oversight of services with a proven track record of managing global cross functional relationships.* Responsible for the escalation and quick resolution of any operational service issues.* Ensures that work is integrated across teams and that the work produced meets service level standards and exceeds quality standards.* Contributes to the development of overall procedures and policies. Ensures these are executed as intended by subordinate teams through subordinate managers.* Develop the capability of the service by leveraging expertise in investment products, operational excellence practices, and the transaction/customer lifecycle.* Support and deliver on key transformation strategies of the group, as a priority, which includes strategic reviews on existing processes and submission of business cases for prioritization in the change agenda.* Establish a high level of credibility and build professional relationships with our business partners and our customers.* To ensure customer-centered outcomes, manage business relationships and act as a business partner for our Business Unit service recipients. Enable feedback channels to the business to align expectations and priorities.* Periodically refresh service level standards across the teams to align to business requirements and manage the achievement of KPIs as defined within the Service Level Agreements and Schedule of Services.* Manage and mitigate operational risk and ensure that issues are escalated timely and resolution is effective. Validate the accuracy of operational risk heat maps and other risk* assessments. Accountable for timely and effective closure of audit points.* Timely and effective delivery on KPI and KRI reporting, business dashboards and other metrics as required.* Drive the sharing of best practices, fostering collaboration, and innovation across the teams.* Execute strategic priorities and evolve the service delivery model toward a scalable and strategic global business shared service.* Develop the capability and functional expertise through training/development, coaching/mentoring, strategic talent management, succession-planning, and supporting mobility.* Ensure that the MBPS Governance model and Operating Standards are adhered to.* Participates in strategic business planning activities and helps translate to business initiatives.* People management responsibilities include hiring, compensation strategy, promotion, performance management, and capability development of direct reports and their subordinate teams.Behaviors* Customer focused operator capable of leading change so the customer and strategy are at the forefront when designing a solution.* A doer with an entrepreneurial attitude and passion for innovative work that drives results.* Collaborative and transparent working style with an open, honest, and direct approach.* Flexible, steady under pressure, and willing to switch gears quickly.* Strong curiosity and desire to make the complex clear and to always ask "why"* Organized, self-directed, efficient, and able to manage complex projects.* Strong team player who will contribute to the Global Investment Operations strategy.**Required Qualifications:*** Relevant undergraduate degree in Business Administration, Finance, Economics, etc.* Additional certifications / designations such as Master of Business Administration (MBA), CISI (Chartered Institute of Securities and Investment), CFA (Chartered Financial Analyst), Six Sigma, Agile / SCRUM Master etc. would be an advantage, but not required.* 8+ years of relevant experience in Investment Operations and/or Wealth Management.* Sound experience of end-to-end Trade and Cash Management process and SWIFT Standards, Onboarding and Static Maintenance, Asset Servicing (Corporate Actions), Reconciliation, Investment Accounting, Client Reporting, Data and Performance.* Strong market knowledge including regulatory changes affecting the Investment Operations Industry globally* Commitment to client service & problem resolution* Sound operations management acumen with a solid understanding of the business environment through practical experience.* Strong people management experience (5+ years) to lead, manage and develop professional staff.* Experience in working in a broad Matrix organization listening and using influence to make an impact. Proven track record and positive reputation to influence others and move toward a common vision or goal, within and/or beyond their business area.**Preferred Qualifications:*** Ability to work in an ambiguous environment and adapt to change while managing time and workload with aggressive timelines.* Experience working across multiple geographies and time zones. Strong interpersonal skills and ability to work effectively across cultures, geographies and senior leadership. Excellent English written and verbal communication skills.* Innovative thinker with the ability to negotiate, influence and challenge the status quo to continuously improve processes* Excellent analytical and problem-solving skills with demonstrated ability to work with complex financial issues and concepts.* Ability to anticipate issues and think proactively to resolve issues and risk.* Outstanding communication and active listening skills, with a strong ability to build and maintain strong relationships across all levels within the organization.* Highly organized with an ability to work in a fast-paced, multi stakeholder environment and manage multiple priorities.* Familiarity with project management approaches, tools and phases of the project lifecycle* Presents complex ideas clearly, with an ability to manage the complexities of executing significant change and influence individuals across business boundaries to achieve objectives.* Proficient in MS Office suite including Outlook, Excel, Word, Power Point, and SharePoint.* Flexible hours on shift and overtime may be required to meet business deadlines. Must be willing to travel.* Participates in educational opportunities; reads professional publications; maintains networks and participates in professional organizations to always be up to date on job knowledge.**When you join our team:**
• We'll empower you to learn and grow the career you want.
• We'll recognize and support you in a flexible environment where well-being and inclusion
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