Retail Supervisor

2 weeks ago

Manila, National Capital Region, Philippines adidas Full time

Responsibilities:

  • Ensuring KPI's for a defined area within a store are met or exceeded
  • Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience
  • Supervising and coaching team within a defined area of responsibility

Accountabilities:

Primary Responsibility

  • Allocates resources and organizes processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations
  • Has a working knowledge of the Retail KPI's and makes commercial decisions within his/her area of responsibility
  • Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
  • Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
  • Actively supervises and coordinates his/her team to ensure all customers receive service
  • Understands customer expectations and coaches his/her team to meet or exceed them at all times
  • Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility
  • Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge
  • Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility
  • Maintains a safe shopping and working environment by ensuring store's policies and procedures are complied with in his/her area of responsibility
  • Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
  • Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures
  • Minimizes loss by implementing, monitoring, and tracking all loss prevention procedures
  • Supports the recruitment, onboarding, training, and development of the store team
  • Coaches, motivates, and inspires individuals within his/her area of responsibility to maximize their performance
  • Actively collaborates and shares best practices to drive store team performance
  • Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance

Compliances:

  • To observe both global and local policies and procedures in all dealings
  • Support APAC changes and directions
  • Perform other tasks as may be assigned from time to time

Professional background/ Experience:

  • Functional: Minimum 12 months' work experience in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding as well as with first supervisor experience; Intermediate numeracy and literacy and advanced verbal communication skills
  • Industry: Preferably in apparel/ fashion/ FW or FMCG Retail
  • Language Skills: Good command in oral and written English & Filipino

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

  • COURAGE: Speak up when you see an opportunity; step up when you see a need.
  • OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
  • INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
  • TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
  • INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
  • RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.

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