Corporate Quality Manager
2 weeks ago
Roles and Responsibilities
- Implements QMS processes and system level controls in multiple projects for the location functions in line with contractual requirements, Tech M requirements and ISO 9001 standard requirements
- Assists in implementation of ISMS ISO 27001, PIMS ISO 27701 and BCP ISO 22301
- Drives adaption of QMS process based culture and risk based thinking in operations and direct support functions aligned to the engagement
- Conducts regular QMS audits and checks in operation and direct support function to evaluate compliance to requirements as per a defined plan
- Evaluates the controls established to assess their effectiveness in meeting the goals of the engagement
- Educates the personnel deployed in the engagement on the QMS requirements and associated controls
- Responsible for conducting regular reviews with management to provide insights into the functioning of the QMS processes and potential and actual risks in QMS processes
- Triggers process reengineering efforts in areas of QMS that are not effective in meeting the engagement goals
- Interacts with clients as the Single Point of Contact for all QMS compliance related issues
- Deploys Corp Quality Process improvement programs namely Axia, Praxis, Exchange ION, Kaizen
- Conducts assigned SOW, transition and internal QMS audits as part of Corp Quality driven audit programs
- Coordinates within the engagement to succeed in QMS related audits both internal and external including client audits
Applicant's Specifications & Qualification
- Graduate (any discipline) with experience working in an International BPO
- Should be willing to work onsite in Cebu IT Park
- Should be Lead assessor certified in ISO 9001 with experience in establishing QMS processes and exposure to ISMS ISO 27001, PIMS ISO 27701 and BCP ISO 22301
- Extensive experience in Management Systems auditing and risk management
- People management expertise: Ability to manage efforts to succeed in internal and external audits
- Project management expertise: Six Sigma Black certified with at least 2-3 projects led individually
- Strong business acumen and the ability to develop and deliver rigorous financial and/or statistical analysis to quantify business case scenarios, options and risks
- Ability to work within a challenging environment with tight delivery timelines
- Out of the box thinker to develop tools and processes for best utilization of resources
- Ability to manage internal and external clients; Strong conflict management skills
- Self-motivated team player and a proven leader
- Excellent skills in Excel/Quality Tools/Data Analysis/Minitab/Analytical Skills/Reporting
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