Senior Customer Support Specialist

1 week ago


Makati City, National Capital Region, Philippines Magnus Resources Solutions Inc. Full time

Responsibilities:

  1. Responding to customer queries through various platforms (non-voice).
  2. Ability to assist customers in a non-robotic manner and provide a direct and straightforward solution.
  3. Acting as a front line to our company in guiding customers to our products, processes, terms, and conditions.
  4. Upselling to customers on our ongoing marketing campaigns.
  5. Ability to identify case cruciality and efficiently escalate to the rightful department.
  6. Intercommunication with other relevant departments to ensure smooth workflow.
  7. Providing good customer service relationships with new and existing customers to ensure brand image is preserved.
  8. Strictly adhering to all company SOPs while performing duties.

The Customer Service Specialist will be working on shifts of 40 hours/week in total, including morning, evening, and weekend shifts on public holidays.

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