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Wholesale Account Manager

1 month ago

Makati City, National Capital Region, Philippines Responsible Internet Sustainability Effort Inc. Full time

The RISE mission is to Accelerate Internet for the Philippines - we do this by focusing on the overall customer experience; providing excellent internet services while creating a positive impact on our partners and their industries.

From very humble beginnings and with a desire to carry out our mission, we have grown to serve business and wholesale customers in Cebu, Manila, and Davao. Our business customers come from varying industries, such as real estate, IT, and business process outsourcing, to name a few. Nonetheless, they all have one thing in common: they require high-quality service and great customer support.

To deliver the best customer experience, RISE works exclusively with technical services company Pathfinders, through which we maintain our benchmark average of 1.8 weeks installation time for business clients. Together, we operate GetaFIX, the biggest Internet eXchange in the Philippines that helps the efficiency of content and connectivity in the country. We also operate Open Access Network, a Fiber as a Service offering that helps reduce complexity for developers and telecommunication companies while increasing customer satisfaction.

Throughout the group, we foster a performance-based culture, where team members are encouraged to take ownership and exceed expectations for their projects. We practice transparency by conducting regular check-ins and quarterly performance reviews, which helps us achieve goals and continuously advance together. We promote work-life balance and have team activities, such as monthly get-togethers to celebrate our wins, and sponsor work-related training and conferences.

Be part of a growing mission-oriented business that requires new leaders who are proficient, proactive, and direct. Be rewarded with great colleagues, a supportive environment, a competitive salary, and a compensation package that includes HMO for you and your family. Flex time is offered for some roles and your teammates will be there to help as you further hone your skills and accomplish responsibilities. Make a difference and grow with us.

Duties and responsibilities
  • Execute, follow through and complete operational requirements of domestic wholesale accounts as the main point of contact from the company
  • Manage, up-sell, and renew agreements of assigned accounts
  • Drive advanced understanding in selling through CATV / ISP partners to achieve or surpass sales targets
  • Intensify the company's presence throughout the CATV / ISP industry through new engagements.
  • Participate in customer planning, serving as the subject matter expert capable of leading the customers to the best solution
  • Develop relationships by maintaining constant contact with existing partners and assisting in identifying appropriate partnerships that fit within the industry model
  • Build firm relationships with key persons and decision-makers in organizations to identify and create business opportunities
  • Work with support and operation teams to resolve CATV/ISP-related issues.
  • Carry out market research and provide relevant management information
  • Work with the Domestic Wholesale Manager to create propositions for sales strategies in accordance with the division's goals
  • Support the sales strategies to generate maximum sales potential
  • Provide administrative support such as updating systems, billing and invoicing, sales and management reporting, and forecasting.
  • Ensure activities are compliant with internal policies, including but not limited to data privacy and conflict of interest.
  • Ability to investigate customer concerns and solve them in a timely manner, while maintaining a positive attitude and providing exemplary internal and external customer service
  • Other ad hoc tasks required by the business
Qualifications
  • At least 1 year of experience working in telecommunications or any engineering related industry in a sale and business development role, preferably focusing on selling services in wholesale channels
  • Preferably with technical knowledge of telecommunications industry practices and processes, and network products and solutions but not required
  • Proven track record and strong positive reputation in the sales industry
  • Strong social network in the telecom and or sales industry
  • Strong interpersonal and excellent written and verbal communication skills, with the ability to work independently and collaborate with cross-functional partners
  • Strong negotiation and analytical skills with attention to detail
  • Excellent time management and organizational skills
  • Demonstrated ability to work effectively in a fast-paced and dynamic environment and easily adaptable to change and work under tight deadlines.
  • ECE fresh graduates or ECE career shifters are welcome to apply
Working conditions
  • Travel may be required
Hiring Process

Our team recognizes the importance of your candidacy, and we want to ensure that your application receives the attention it deserves. We aim to give our applicants a good experience by being timely, efficient, and direct. Rest assured that your application will be carefully reviewed and processed promptly.

Privacy Statement

RISE is committed to protecting your personal information. Your information will be collected, used and may be shared by RISE with third party service providers to serve lawful purposes, for RISE recruitment process, including processing of data by third party when required. Your information shall be held only as long as necessary to achieve the purpose for which it is collected. The use and transfer of your information will be strictly in accordance with the applicable data privacy law and in line with our privacy policy available at RISE Privacy Policy. Further, by clicking Apply, you agree and acknowledge that you have read RISE's privacy policy and fully understand your rights to access, correct or withdraw your information anytime.

http://www.rise.ph | http://www.getafix.ph

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