Collection Specialist
1 week ago
Remote Employee BPO has an outstanding opportunity for you
Role: Collection Specialist
Compensation: Competitive Basic Salary
Benefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, and Night Differential
Work Schedule: 5-day work week, 9:00 p.m. to 6:00 a.m. Philippine Time
Work Setup: WFO (Office-based)
Summary
We are looking for enthusiastic and skilled problem-solvers to join our team as a Collection Specialist. You will be an integral part of our Customer Support Center by fielding calls and questions as well as assisting with other administrative functions. You will work with both our internal and external partners in a team environment and independently while assisting in the continued growth of our company.
Responsibilities:
- Communicate directly with customers to collect debts and resolve outstanding balances.
- This primary function requires a high level of customer service, persuasion, and negotiation skills, as well as a mind for problem-solving to work with customers to resolve their debts and collect payment.
- Manage large amounts of inbound and outbound calls in a timely manner.
- Follow call center scripts when handling different topics.
- Identify customers' needs, clarify information, research every issue, and provide solutions.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Required Experience:
- Previous experience in a customer support role.
- Track record of over-achieving quota.
- Strong phone and verbal communication skills along with active listening.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities, and manage time effectively.
- Highly reliable with the ability to maintain regular attendance and punctuality.
- Excellent English oral and written communication skills.
- High school or College Undergraduate.
- Willing to work office-based.
- Willing to work in US time zone (Night Shift Philippines).
- Willing to work on weekends and holidays.
- Ready to start immediately.
Support Performance Environment CRM Customer Support Records Research Customer Service Communication Business English
#J-18808-Ljbffr-
Collections Professional
2 weeks ago
San Fernando, Central Luzon, Philippines beBee Careers Full timeRemote Collections OpportunityWe have an exciting opportunity for a highly motivated and organized individual to join our team as a Collections Specialist.The successful candidate will be responsible for proactively contacting customers via phone, email, or other communication methods to follow up on outstanding invoices and ensure timely...
-
Collections Specialist
2 weeks ago
San Fernando, Central Luzon, Philippines beBee Careers Full timeMission-Critical Operations Team MemberJob Summary:We are seeking highly motivated and experienced professionals to join our team as Mission-Critical Operations Team Members. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our services.Key Responsibilities:Initiate contact with customers who have...
-
Cash Collection Specialist
2 weeks ago
San Fernando, Central Luzon, Philippines beBee Careers Full timeAs a market leader in business process optimisation and IT services, we help organisations optimise, automate, and transform their operations. Our goal is to deliver bespoke solutions that meet and exceed our clients' business needs.We're trusted by industry leaders due to our dedicated customer focus and agile approaches to solving key challenges. With a...
-
1st Party Collections Specialist
2 weeks ago
San Fernando, Central Luzon, Philippines Remote Employee PH Full timeRemote Employee BPO has an outstanding opportunity for youRole: 1st Party Collections SpecialistCompensation: Competitive Basic SalaryBenefits: HMO plus 2 Free Dependents, Php 1,500 Rice Allowance, Night Differential (If applicable).Work Schedule: 5-day work week, Monday to Friday, 9pm to 6am Philippine timeKey Responsibilities:Proactively contacting...
-
1st Party Collections Specialist
3 weeks ago
San Fernando, Central Luzon, Philippines Remote Employee PH Full timeRemote Employee BPO has an outstanding opportunity for youRole: 1st Party Collections Specialist/AR AssociateCompensation: Competitive Basic SalaryBonus: 5,000 Perfect AttendanceBenefits: HMO plus 2 Free Dependents, P1,500 Rice Allowance, Night Differential, Free Uniform, Free Meals, Government Mandated Benefits, etc.Work Schedule: 5-day work week, Monday to...
-
Business Collections Specialist
1 week ago
San Fernando, Central Luzon, Philippines beBee Careers Full timeJob OverviewThis role involves assisting in the recovery of outstanding debts from customers while maintaining a high level of professionalism and customer satisfaction.The ideal candidate will have strong communication and interpersonal skills, with the ability to handle difficult customer interactions with empathy and professionalism.This is an excellent...
-
Customer Collections Specialist
4 days ago
San Fernando, Central Luzon, Philippines beBee Careers Full time**Collections Representative Role**About the JobThis role involves contacting customers with overdue accounts, negotiating payment arrangements, and maintaining accurate records while delivering excellent service.Key Responsibilities:Make outbound calls to customers regarding overdue payments.Negotiate payment plans and settlements in accordance with company...
-
Financial Operations Coordinator
1 week ago
San Fernando, Central Luzon, Philippines beBee Careers Full timeBilling and Collections Specialist Role Overview">We are seeking a highly organized and detail-oriented professional to support our billing and collections operations. As a Billing and Collections Specialist, you will be responsible for onboarding customers, managing billing accounts, and ensuring timely collections by following a clear outreach process.
-
Debt Recovery Specialist
1 week ago
San Fernando, Central Luzon, Philippines beBee Careers Full timeCollection Specialist JobWe are seeking a highly skilled Collection Specialist to join our team. As a key member of our operations, you will play a critical role in ensuring timely payments from clients.Key Responsibilities:Perform outreach activities via phone, email, or other means to collect outstanding balances.Negotiate payment plans with clients to...
-
Credit Control Specialist
2 weeks ago
San Fernando, Central Luzon, Philippines beBee Careers Full timeWe're looking for a skilled Cash Collection Specialist to join our team. As a key member of our credit control department, you'll play a vital role in managing our client relationships and ensuring timely payments.The ideal candidate will have a proven track record in corporate debt collection, with excellent communication and negotiation skills. They'll...