Operations Coordinator

3 weeks ago


Pasig, National Capital Region, Philippines Goway Travel Full time

Operations Coordinator

Job Type: Full Time
Location: Manila, Philippines
Reporting to: Manila Operations Team Lead

Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams. From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.

Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world. At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder's incredible journey. If you're passionate about travel and innovation, we invite you to be a part of our exciting journey

The Role:

As an Operations Coordinator, you will play a crucial role in ensuring the smooth execution of travel reservations and itinerary management. You will be responsible for handling supplier communications, confirming bookings, maintaining accurate travel records, and providing timely updates to clients and travel advisors. Your keen attention to detail and ability to manage multiple tasks efficiently will help optimize operations and enhance the overall travel experience.

Key Responsibilities:

  1. Manage daily reservations, ensuring prompt and accurate confirmations and modifications with suppliers.
  2. Communicate passenger details to suppliers and ensure itinerary components are properly coordinated.
  3. Verify and provide product details along with client manifests to facilitate itinerary confirmations.
  4. Liaise with Product and other teams to ensure smooth coordination of travel arrangements.
  5. Oversee confirmation processing, itinerary adjustments, and follow-ups for outstanding bookings.
  6. Perform final quality checks on itineraries to ensure accuracy before completion.
  7. Handle supplier communication, including follow-ups for confirmations & documentation requests.
  8. Maintain an organized electronic filing system, ensuring all confirmations and correspondence are accurately recorded in emails and booking systems.
  9. Advise travel agents and clients on destination requirements, policies, & necessary trip details.
  10. Ensure efficient client and supplier communication, guaranteeing responses within 24 hours.
  11. Stay informed on tour updates, seasonal adjustments, and supplier changes, proactively communicating updates to clients.
  12. Facilitate the timely distribution of travel documents upon receipt of necessary client information.
  13. Maintain up-to-date travel records, including itineraries, bookings, and invoices, ensuring data integrity.

Required Skills and Qualifications:

  • At least 1 year of experience in the Travel Industry, preferably in Operations.
  • Excellent attention to detail and accuracy in data management.
  • Ability to work efficiently in a fast-paced environment, multitask, and adapt to changing priorities.
  • Good interpersonal skills.
  • Excellent analytical and problem-solving skills.
  • Excellent verbal & written English communication skills.
  • Ability to work cross-functionally with various teams.
  • Proficiency in Microsoft Suite, particularly Excel or Gsheet.
  • Experience with Perseus, HubSpot or other travel industry platforms is a plus.
  • Positive and proactive attitude with a process improvement mindset.

The Goway Advantage:

At Goway Travel, we're more than just a company—we're a close-knit family that values inclusivity, diversity, and innovation. We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide ongoing training to help you stay ahead in the industry, and a comprehensive health benefits package to ensure you're well-supported. You'll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.

How to Apply:

If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let's grow together. Click Apply Now today

*All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.

Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.

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