Benefits Administration Services Associate III

Benefits Administration Services Associate III

Conduent

Negotiable

On-site - Cebu 3-5 Yrs Exp Diploma Full-time

Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Benefits Administration Services Associate III
Excellent benefits and team atmosphere.
The pay rate during training (4 weeks) is $16.15, and the regular pay rate is $17.50/hr.
Monday- Friday, availability to work between 8 am- 6 pm (8 hours shift with 1hr break).

About the Role

As a member of the Benefits call center team, you will help people every day by taking calls, actively listening, and discussing retirement and survivor benefits. You will manage a steady volume of incoming customer calls while navigating through multiple systems.

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our client's success.

Requirements

We're looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:

• Required experience working a caseload or working with retirement benefits/pension, 401K.
• Experience in high-volume calls.
• Excellent communication skills.
• MS Office proficiency, Word and Excel intermediate level.
• Great problem-solving skills.
• Ability to effectively multi-task.
• High school diploma or GED.
• Ability to complete a mandatory paid training program.

To be considered for this position:

• Apply to the role and provide your basic profile information (2 minutes).
• Answer prescreening questions to ensure you meet the minimum requirements for the role (3 minutes).
• If you qualify for the role, a recruiter will reach out to discuss the opportunity

Geographic Restrictions

We are currently NOT hiring in the following geographies: AK, CA, CT, HI, MA, IL, MT & NY. Metro Areas: MN- Minneapolis, IL- Chicago, NY- New York City, OR- Portland, MD- Montgomery County, WA- Seattle, Washington, DC, CO- Denver.

Pay Transparency Laws in some locations require disclosure of compensation and benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position may be eligible for a bonus or incentive based on business needs.

Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through the appropriate channels.

Health and Safety Notice

At Conduent, we value the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible.

Working Location

Skyrise 1, It Park, Lahug, Cebu City, Central Visayas, PH

If the position requires you to work overseas, please be vigilant and beware of fraud. If you encounter an employer who withholds your ID or requires you to provide a guarantee or collects property, please report it immediately.

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