Billing Officer

3 weeks ago

Cebu City, Central Visayas, Philippines Sanitary Care Products Asia, Inc. Full time

POSITION OVERVIEW

The Billing Officer is responsible in receiving, encoding, invoicing, preparation of receipts for goods scheduled for delivery and processing both basic and complex client queries regarding purchase orders, timely delivery, and billing, adhering to acceptable service level standards of accounts.

KEY RESPONSIBILITIES

(The listed duties and responsibilities include but are not limited to the following key areas and performance indicators)

PURCHASE ORDER (PO) PROCESSING

  • Ensures timely and accurately processing of claims in a manner that is consistent with Department's best practices
  • Develops, implements, and consistently seeks improvement in policies and procedures for all billing functions
  • Retrieves purchase order from system, agents or through phone call
  • Prepares daily delivery transmittal schedule, compile and maintain documents and records of all billings
  • Prepares customer's bills and mail to customers
  • Processes and monitor bills related credit memos
  • Handles billing inquiries from the customers
  • Transmits cash and checks received from customers
  • Improves existing billing procedures to avoid recurrence of errors and updates all billing procedures
  • Initiates and establish new procedures in billing tasks

PREPARATION OF DELIVERY RECEIPTS AND SALES INVOICE

  • Prepares delivery receipts and sales invoices to customer on a daily basis
  • Makes transmitter report (DDTS) after delivery for monitoring of invoices returned by customers
  • Monitor pending invoices, counter receipt and confiscated items
  • Enters invoices into customer invoicing web sites
  • Updates customer files with issued invoices
  • Makes returns and adjustments timely
  • Sorts out Delivery Receipts (DR) and Sales Invoicing (SI)

RECORD MANAGEMENT

  • Maintains and updates customer file
  • Verifies completeness and accuracy in client information before billing, including yearly certificates of BIR Vat or non- Vat clients.
  • Maintains proper documentation and attach specific instructions to del. personnel
  • Maintains and updates customer's database
  • Checks PO's through email, text message, phone calls, etc.
  • Prepares monthly or periodic reports for all billings
  • Summarizes all deliveries for the day, contact and hire truckers to serve the orders timely
  • Compiles and maintains documents and records of all billings

CUSTOMER SERVICE

  • Assists both internal and external customers by providing account information and solutions with their billing issues while simultaneously determining areas of opportunity
  • Sole responsibility in communicating and negotiating resolutions for billing issues and resolving customer complaints
  • Answer phone inquiries on a day-to-day basis to answer general billing questions
  • Research and respond by telephone or through email regarding the customer billing issues and problems
  • Sorts out Delivery Receipts (DR) and Sales Invoice (SI)
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