SaaS Support Specialist – Hybrid

AMCS Group is seeking a Software Support Engineer to join our Global Customer Support Team in a fast-paced SaaS environment. You will be the first point of contact, resolving issues and helping customers derive value from our cloud-based solutions. You will combine troubleshooting, analytics and strong communication to deliver exceptional customer...

Note: Night Shift (9 PM-6 AM), Hybrid (First 3 months of training are onsite) Role Overview The Operations Assistant Manager is responsible for improving agent productivity, quality, and career growth within the Customer Support team. This role focuses on performance coaching, metric analysis, and workflow optimization to ensure agents meet SLAs, KPIs, and...

Note: Night Shift (9 PM-6 AM), Hybrid (First 3 months of training are onsite) Role Overview The Operations Assistant Manager is responsible for improving agent productivity, quality, and career growth within the Customer Support team. This role focuses on performance coaching, metric analysis, and workflow optimization to ensure agents meet SLAs, KPIs, and...

REALPAGE (PHILIPPINES), INC. is seeking an experienced Technical Support Level 3 to provide advanced technical and functional support for RealPage software solutions.You will troubleshoot complex issues, guide users, and coordinate with Tier 3 and cross-functional teams to drive resolution. You will stay current on product updates while contributing to...

AMCS Group’s Global Customer Support Team is seeking a Software Support Engineer to own first‑line support for our SaaS products, resolve incidents with confidence, and guide users through complex situations with clarity. Based in Cebu City, you will document cases in our CRM, perform root‑cause analysis, manage multiple workstreams, and collaborate...

A technology company in Caloocan, Philippines, seeks a Customer Support Specialist to manage customer interactions and troubleshoot technical issues. Candidates should have a strong background in real estate and SaaS. Responsibilities include handling calls, managing setups in a test environment, conducting quality assurance, and following escalation...

Magic, Inc is seeking a Technical Support Specialist for freelance remote work from the Philippines. You will handle live chat inquiries and help hosts troubleshoot issues on our SaaS platform, guiding setup for AI features and integrations.The role requires strong English skills and SaaS experience, with the flexibility to work weekend shifts and APAC/EU...

YourMembership Limited Corporation (Cebu) in Cebu City seeks a Customer Support Specialist to deliver basic user support for our member-management SaaS platform and improve the customer experience.You will troubleshoot issues, train clients, and provide updates on support cases while building respectful, collaborative relationships with users. Work with the...

PriceLabs is seeking a Product Specialist to be the frontline contact for our customers, ensuring top-tier support and driving success for PriceLabs' users. You will juggle multiple responsibilities and impact customer outcomes across the platform. This entry role offers a path into non-technical departments such as Sales & Success, Marketing, and Data...