Collector

1 week ago


Cebu City, Central Visayas, Philippines CASES COLLECTION MANAGEMENT INC. - Cebu Full time

On-site - Cebu Fresh Graduate/Student High/Senior High School Full-time

Job DescriptionDescription
  • Contact customers to collect outstanding payments or resolve overdue accounts.
  • Negotiate payment plans and arrangements to settle debts.
  • Maintain accurate records of interactions, payments, and account statuses.
  • Research and resolve discrepancies or disputes on accounts.
  • Ensure compliance with company policies and legal regulations during collection activities.
  • Collaborate with internal teams to address billing or account issues.
  • Meet or exceed individual and team collection targets.
Requirements
  • Proven experience in collections, customer service, or a related field (preferred).
  • Strong communication, negotiation, and problem-solving skills.
  • Ability to handle difficult conversations with professionalism and empathy.
  • Familiarity with debt collection laws and regulations (e.g., FDCPA).
  • Proficiency in using billing software, databases, and spreadsheets.
  • High school diploma or equivalent (Associate's or Bachelor's degree preferred).
  • Ability to work independently and manage multiple accounts simultaneously.
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