Customer Service Representative

3 days ago

Pasig, Metro Manila, Philippines MicroSourcing Remote Full-time ₱334,800 - ₱502,200 Contract

Free with email or Google

Save this job and keep your search organized

Create a free account to save jobs, create alerts and return to this listing from your dashboard.

Free with email or Google

By continuing, you agree to our Terms & Privacy Policy.

Location: Metro Manila, Philippines

Employment Type: Full-Time

Work Setup: Work from home | Night shift

Competitive Rewards: above‑market compensation, healthcare coverage on day one, coverage for dependents, paid time‑off with cash conversion, group life insurance, performance bonuses
A Collaborative Spirit: participate in company‑sponsored events and activities
Work‑Life Harmony: flexible work arrangements for better balance
Career Growth: opportunities for continuous learning and advancement
Inclusive Teamwork: diversity and inclusive culture

Answer incoming service requests promptly, professionally, and courteously; document concerns and service needs accurately
Utilize and understand the Axxon control website for customers on the Controls platform
Schedule emergency service work with customers or property superintendents
Enter all service requests into the system correctly to facilitate efficient job completion
Verify technicians have completed service calls, and document any necessary recommendations or follow‑ups
Compile and send detailed job reports to customers after service completion
Follow up with customers after work to ensure satisfaction
Procure equipment quotes from plumbing and heating supply houses
Prepare equipment repair estimates for customers
Review service notes of heating technicians and add clarity when needed
Manage end‑to‑end boiler compliance process, ensuring regulatory requirements are met
Handle compliance documentation, coordinate inspections and testing, maintain records, and communicate with customers and regulatory bodies
Draft and submit quotes for compliance‑related work, ensuring accuracy and transparency: compliance packets, ABI, triennials, violations, LL87, backflow testing, OP‑29 oil tank testing

Previous experience in customer service or administrative roles
Strong verbal and written communication skills
Detail‑oriented with excellent organizational skills
Ability to work efficiently in a fast‑paced environment
Proficiency in using ERP systems (BuildOps experience a plus) and Slack for team communication
Ability to manage multiple tasks simultaneously and remain calm under pressure
College degree in Mechanical Engineering (preferred)
HVAC experience (preferred)

Terms & conditions apply.