Supervisor, Operations

4 days ago


Davao City, Davao, Philippines CareerArc Full time

Are you positive, motivated and ready to learn in a fast-paced environment? This is an opportunity to work in a friendly atmosphere, be recognized for your success, and make a difference. At ResultsCX, we are focused on providing exceptional customer service to our clients and making the communities we live and work in a better place to be.

We expect greater of ourselves… What's Your Greater? Come find it at ResultsCX

What will you be doing?

The Supervisor provides World-class support to the Call Center Agents and our clients' customers, as well as consistently driving to exceed performance targets. The supervisor supports and develops RAs by providing and delivering a Best-In-Class level of coaching in areas of call center performance, customer service, technology, and professional development.

How will you make a difference?
  • Directly manage team of 10 or more agents, including the provision of significant input on hiring, appropriate discipline, discharge, and ensuring accuracy of inputs regarding payroll documentation.
  • Identify, prioritize and coach agent development areas.
  • Document account resolutions, issues, and general notes.
  • Assist agents with functionality and basic troubleshooting of product or account issues for the customers.
  • Maintain target levels of performance required by the client.
  • Maintain up-to-date level of product and procedural knowledge by being attentive to and acting upon information advised in email updates, team meetings, trainings and other briefings.
  • Provide appropriate motivational techniques to promote team building and to increase team and Call Center morale.
  • Help maintain a good team and working environment.
  • Multitask, listen, input data, probes, and provide solutions to the agents.
  • Ensure that all Agent reference materials are up to date.
  • Undertake duties of a general nature or additional tasks as business requires from time to time.
  • Conduct mandatory phone call monitoring and desk-side coaching to ensure that all agents are providing the levels of customer service that is required.
  • Ensure that agents have working equipment and all items needed to do their job.
To join our team, you need:
  • Consistent attendance and punctuality.
  • Experience as a Mentor.
  • Ability to exceed KPIs.
  • Proficient knowledge of inbound contact center environment.
  • Excellent phone skills, customer service skills, analytical and troubleshooting expertise.
  • Solid verbal and written communication skills.
  • The ability to multi-task, handle escalated calls and upset customers in a professional and courteous manner.
  • A flexible schedule.
  • Ability to develop and motivate a team.
  • Superb listening, probing, negotiation and de-escalation skills.
Why join our ResultsCX team?
  • Employee Performance Incentives and Prizes.
  • Frequent Employee events, games, parties, and all-around fun in the workplace.
  • Healthcare Benefits.
  • Paid Training.
  • Opportunity to grow with ResultsCX if that's "Your Greater."
About ResultsCX:

ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30+-year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.

#J-18808-Ljbffr

  • Davao City, Davao, Philippines TASQ Staffing Solutions Full time

    Job DescriptionTASQ Staffing Solutions is seeking an experienced Operations Supervisor to lead our retail operations team.The ideal candidate will have a proven track record of managing store operations, improving efficiency, and enhancing customer satisfaction. As an Operations Supervisor, you will be responsible for overseeing daily store activities,...


  • Davao City, Davao, Philippines Nabati Philippines Full time

    FOR POOLINGThe Operations Supervisor reports to the Finance Operations Manager and is responsible for supporting inreducing operational costs, monitoring the assigned EDD/s compliance with operational policies, and keepingup-to-date with the progress of administrative works.Job RequirementsBS/BA in Business Administration, Management, Finance, or a relevant...


  • Davao City, Davao, Philippines TASQ Staffing Solutions Full time

    Job OverviewTASQ Staffing Solutions is seeking an experienced Japanese Operations Supervisor to join our team in Davao. As a key member of our operations team, you will be responsible for managing the day-to-day activities of the Visa Application Center, ensuring accurate and timely processing of visa applications.


  • Davao City, Davao, Philippines Nabati Food Philippines Full time

    We are seeking an experienced Operations Supervisor - Inventory Management to join our team at Nabati Food Philippines. The successful candidate will have a strong background in operations management, with the ability to lead a team and make strategic decisions.The Operations Supervisor - Inventory Management will be responsible for overseeing the day-to-day...


  • Davao City, Davao, Philippines ibex Full time

    About the RoleThe Operations Supervisor at ibex is responsible for overseeing the day-to-day functional supervision of non-exempt work groups. This includes work assignment, attendance monitoring, and providing input into selecting, training, developing, and completing performance appraisals in accordance with organizational policies and applicable legal...


  • Davao City, Davao, Philippines Optum Full time

    QualificationsA high school diploma or GED or equivalent work experience is required.Three or more years of customer service or call center experience, preferably as a supervisor, business manager or workforce manager.

  • Supervisor Position

    5 days ago


    Davao City, Davao, Philippines Banh Mi Kitchen Inc. Full time

    Banh Mi Kitchen Inc. - Store Supervisor Job SummaryThis is an exciting opportunity for a motivated and experienced Store Supervisor to join our team at Banh Mi Kitchen Inc. As a Store Supervisor, you will be responsible for overseeing daily store operations, leading a team, and driving sales growth.

  • Area Supervisor

    2 weeks ago


    Davao City, Davao, Philippines DVO6-Harlem sales Full time

    Job DescriptionWe are seeking an experienced and motivated Area Supervisor to oversee the day-to-day operations in a designated area. The Area Supervisor will manage a team of employees, ensuring high standards of performance, productivity, and customer service. This role involves monitoring operations, providing training and guidance to staff, resolving...

  • Area Supervisor

    1 week ago


    Davao City, Davao, Philippines EAS COURIER SERVICES Full time

    ShareJob DescriptionWe are seeking an experienced and highly motivated Area Supervisor to oversee operations and ensure the smooth and efficient functioning of multiple locations within a designated area. The Area Supervisor will be responsible for supervising staff, managing day-to-day operations, ensuring customer satisfaction, and maintaining high...

  • Account Supervisor

    2 weeks ago


    Davao City, Davao, Philippines KAR ASIA INC BAJADA BRANCH Full time

    ShareJob DescriptionDescriptionWe are looking for an experienced and strategic Account Supervisor to lead client accounts and ensure the successful execution of campaigns, projects, and business initiatives. As an Account Supervisor, you will serve as a leader within the account management team, overseeing client relationships, mentoring junior staff, and...

  • Account Supervisor

    2 weeks ago


    Davao City, Davao, Philippines MR AGDAO BRANCH Full time

    ShareJob DescriptionEmployee Recognition and RewardsCommission, IncentivesDescriptionWe are seeking an Account Supervisor to oversee client accounts and manage day-to-day operations of marketing or advertising campaigns. The role involves collaborating with internal teams, ensuring client satisfaction, and maintaining strong client relationships. The Account...

  • Area Supervisor

    2 weeks ago


    Davao City, Davao, Philippines PHILIPINES BUSINESS BANK CM RECTO Full time

    ShareJob DescriptionDescriptionWe are seeking an experienced and motivated Area Supervisor to oversee the operations of multiple locations within the assigned region. The Area Supervisor will ensure that all stores meet company standards for performance, customer satisfaction, and compliance. This role requires strong leadership, problem-solving, and...

  • Area Supervisor

    2 weeks ago


    Davao City, Davao, Philippines MEGA TRANSPORT LOGISTICS TRANSFORMATION Full time

    ShareJob DescriptionDescriptionThe Area Supervisor is responsible for overseeing operations, managing teams, and ensuring excellent service delivery within their assigned area. This role involves monitoring performance, ensuring compliance with company policies, and achieving business goals. The ideal candidate will be a strong leader with excellent...

  • Branch Supervisor

    2 weeks ago


    Davao City, Davao, Philippines Abigail Farm Supply Inc. Full time

    ShareJob DescriptionDescriptionA Branch Supervisor oversees daily operations at a branch location, ensuring efficient workflow, excellent customer service, and adherence to company policies. They manage a team, handle administrative tasks, monitor performance, resolve customer issues, and ensure branch targets are met.RequirementsProven experience in a...

  • Branch Supervisor

    2 weeks ago


    Davao City, Davao, Philippines LUJIS Carpentry services Full time

    ShareJob DescriptionEmployee Recognition and RewardsCommissionDescriptionWe are seeking a proactive and results-driven Branch Supervisor to oversee daily operations, manage staff, and ensure efficient customer service at our branch. The ideal candidate will be responsible for supervising team performance, meeting sales targets, maintaining operational...


  • Davao City, Davao, Philippines JECA BATTERY Shop Full time

    At JECA BATTERY Shop, we're seeking a detail-oriented Administrative Supervisor to oversee and coordinate office administrative activities.About the RoleThe successful candidate will be responsible for managing day-to-day office operations, supervising administrative staff, and ensuring the smooth functioning of office procedures. Excellent leadership...


  • Davao City, Davao, Philippines Purge Coffee Roaster Full time

    Job Summary:We are seeking a highly motivated and organized Store Shift Supervisor to join our team at Purge Coffee Roaster. As a Store Shift Supervisor, you will play a vital role in ensuring the smooth operation of our stores, providing exceptional customer service, and driving business growth.Key Accountabilities:Lead and motivate team members to achieve...


  • Davao City, Davao, Philippines SUPERIORSNACKS CORPORATION Full time

    At SUPERIORSNACKS CORPORATION, we are seeking a Production Supervisor to lead our manufacturing operations. This is a key role that requires strong leadership skills, organizational abilities, and excellent communication skills.About the RoleThe successful candidate will be responsible for supervising daily activities involved in the production of products....


  • Davao City, Davao, Philippines SteelAsia Manufacturing Corporation Full time

    **Job Requirements:**We are looking for a highly skilled Industrial Mechanic Supervisor to join our team at SteelAsia Manufacturing Corporation. As a key member of our production department, you will be responsible for ensuring the smooth operation of our mill machinery and equipment.Duties and Responsibilities:Supervise and coordinate the activities of...


  • Davao City, Davao, Philippines Tosot Philippines Corporation Full time

    Job Role:Branch SupervisorJob Brief:Tosot Philippines Corporation is seeking a Branch Supervisor to lead our team. The successful candidate will be responsible for driving business results and developing the branch team.Key Deliverables:Develop and implement strategies to drive business growth.Lead the branch team to achieve their goals.Ensure that all...