Call Center Representative
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Responsibilities
- Answer customer inquiries via phone, email, or chat
- Resolve complaints and provide effective solutions
- Process orders, payments, and refunds
- Assist with product and service support
- Maintain accurate customer records in the system
- Communicate clearly and follow company guidelines
- Coordinate with other teams for issue resolution
- Meet performance and quality metrics
- Gather and relay customer feedback
Requirements & Benefits of ALORICA PH
- Competitive Salary Packages + Incentives
- NO BPO experience needed – We’ll train you
- Open for Fresh Grads, SHS/HS Grads, College Undergrads, Vocational Grads – YOU are welcome
- 20% Night Differential
- Paid Training & Incentives
- HMO & Government Benefits
- 13th Month Pay
- Vacation Leave / Personal Time Off – Paid
- Anniversary Bonus
- Annual Performance Increase
- Work Onsite with a professional & supportive team
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