Client Engagement Specialist

3 weeks ago

Cebu City, Central Visayas, Philippines Williams (PH) Corporation Full time

Position Title: Client Engagement Specialist
Company: Own With Williams
Location: Cebu, Philippines
Department: Customer Service
Position Type: Full-Time, Onsite

Work Schedule: Day Shift (6:00 AM - 3:00 PM MNL), Monday to Friday. Potential Saturday work too.

Compensation: This position operates under an Independent Contractor Agreement (ICA). Weekly payouts based on a fixed amount.

Position Summary:
As a Client Engagement Specialist at Own With Williams, you will play a crucial role in engaging with our extensive database of clients and prospects. Your key responsibility will be to act as the first point of contact (outbound) with potential clients, qualifying them and gathering valuable information to be entered into our CRM (Zendesk) and passed on to our sales team for converting to sales.

Key Responsibilities:

  • Customer Engagement: Initiate outbound calls to clients and prospects with scripts and dialogues designed to qualify leads and move them closer to active buying engagement.

  • Scripts and Dialogues: Follow structured scripts and dialogues to ensure consistency and accuracy in data collection. PLEASE NOTE: Fluency in English is essential.

  • Client Qualification: Assess and qualify potential clients based on their responses and interest, identifying those who are ready for further engagement by the sales team.

  • Data Recording: Accurately record customer responses and relevant client information in the company's CRM system. Data hygiene is essential, so a good command of written English is essential.

  • Active Listening: Employ active listening techniques to engage respondents and gather detailed, meaningful insights.

  • Confidentiality: Maintain the confidentiality of all client information and ensure compliance with data protection regulations.

  • Feedback Loop: Provide detailed feedback to the Call Center Supervisor on common client concerns, questions, and suggestions.

  • Training and Improvement: Participate in regular training sessions to improve customer interaction skills and optimize conversion rates.

Qualifications:

  • Experience: Previous experience in a call center, customer service, or sales role is preferred.

  • Communication Skills: Excellent English verbal communication skills with a friendly and professional demeanor.

  • Active Listening: Strong active listening skills and the ability to ask probing questions to gather detailed responses.

  • Tech Savvy: Proficient in using CRM systems and other call center software.

  • Attention to Detail: High level of accuracy in recording and reporting information.

  • Empathy: Ability to build rapport and demonstrate empathy with clients.

  • Adaptability: Flexible and adaptable to changing priorities and client needs.

  • Motivation: Self-motivated with a strong drive to achieve targets and deliver exceptional service.

Education:

  • High school diploma or equivalent required.

  • Additional qualifications in customer service or related fields are a plus.

Benefits:

  • Competitive salary and performance-based incentives.

  • Comprehensive training and ongoing professional development.

  • Access to company benefits and incentives.

How to Apply:
Interested candidates should submit a brief resume and a cover letter outlining their relevant experience and why they are a good fit for the Client Engagement Specialist role at Own With Williams. Applications can be sent to rivka.israel@williamscorporation.com.

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